Job Description

About FFAIR

FFAIR is a fast-growing event technology scale-up that simplifies exhibitor management for organisers worldwide. Our platform helps events save time, reduce admin, and deliver better exhibitor experiences through automation and smart financial tools. We work with leading organisers across five continents and support over 100,000 exhibitors every year.

The Role

We're looking for an organised and customer-focused Payments & Customer Support Associate to join our growing team. You'll manage Stripe payments, chase and resolve late or failed transactions, issue refunds, and provide helpful, empathetic support to customers through our HubSpot support desk.

You'll also contribute to maintaining our knowledge base, handle customer queries, and ensure payment-related interactions are smooth and professional. This role suits someone who enjoys detail-oriented work, clear communication, and building positive customer relationships.

Key Responsibilities

Manage Stripe payments, including refunds, failed payments, and billing queries Follow up with customers on overdue or declined payments Provide clear, professional responses to customer queries via HubSpot Maintain and update HubSpot's support desk, knowledge base, and CRM records Track and report recurring payment issues and trends Suggest process improvements to enhance payment and support workflows

Requirements

Proven experience using Stripe (essential) Excellent written and verbal communication skills Strong attention to detail and a customer-first mindset Organised, reliable, and comfortable managing multiple priorities Experience with HubSpot (support desk, knowledge base, or CRM) is desirable

Why Join FFAIR

Be part of a fast-growing, global event tech scale-up Flexible working options, including part-time hours Collaborative and supportive team culture Opportunity to grow into broader customer success or operations roles as we scale
Job Types: Full-time, Part-time

Pay: 24,500.00-28,000.00 per year

Expected hours: 20 - 40 per week

Benefits:

Company pension Work from home
Experience:

Stripe: 1 year (required) Customer support: 2 years (preferred)
Work Location: Remote