Job Description

Salary

24,243

Location

Pity Me, Durham, County Durham

About the role

Payroll Admin Apprentice

Working hours

37 hours per week

Fixed term up to 2 Years

Salary 24,243

Location

Pity Me, Durham


We're open to discussing flexible working

About the role

We have a new opportunity to join our People Team as our Payroll Administration Apprentice. This is a fantastic chance to gain hands-on experience while working towards a Level 3 Apprenticeship in Payroll Administration.



In this role, you'll be working within a supportive team, learning how to deliver an unrivalled payroll service to our colleagues.



You'll be involved in a variety of administrative tasks: from inputting employee data and updating systems to handling payroll queries and contributing to project work. As part of your development, you'll also play a role in customer support, offering guidance over email, phone, and virtual meetings. You'll be given full training to develop your knowledge so you can grow in confidence every day.



Whether it's supporting with employee changes, helping to produce reports, or taking part in team projects, you'll have the opportunity to get stuck in and make a real difference in how we deliver an excellent service to our colleagues across the business.

About you

If you enjoy being organised and take pride in getting the detail right, then we want to hear from you.



You'll demonstrate a willingness to learn, motivation to succeed and a passion for providing excellent customer service.



You'll be comfortable using Microsoft office, demonstrating a basic Excel knowledge. Essentially, you'll be keen to develop your skills in a busy, supportive team.



We're looking for someone who communicates clearly and politely, especially when handling sensitive information or complex queries. You'll understand the importance of confidentiality, especially when working with employee data.



You'll also be someone who works well with others, contributing positively to team goals whilst bringing a solution-focused mindset to the challenges that come your way.



This is a brilliant opportunity to build a rewarding career in payroll within a company that cares about its people and the communities it serves. If you're ready to take the next step and develop new skills we'd love to hear from you.



Please note the successful candidate must have level 4 or above in maths and English



Please note the successful candidate will be employed by the ATA for the duration of their apprenticeship



Interviews will take place online on the 21st and 22nd of August 2025.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.





Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here at NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.



We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
Apprentice Payroll Adminstrator - JD.docx - Download