Fourth is the world's largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! Interested in joining our smart, fun, and talented team?
Key Responsibilities
To be responsible for the delivery of the business as usual activities
Ensure that the Payroll Teams deliver to the UK Service Standards, KPI's and metrics
To contribute and support the delivery of UK Operations plans
To manage and support the development of the payroll teams
To support and promote the wellbeing of the Payroll Operations Teams
To contribute and support the overall engagement of the department
Work closely with other departments to help support the success of customer lifetime loyalty
Report payroll delivery and performance to Payroll Operations Director
To be accountable for ongoing management of customer feedback and ENPS for customers
To be the escalation point for internal and external operational matters
To support the recruitment and on boarding for the department
Facilitate team meetings
Responsible for ensuring processes work effectively
Responsible for customer overall satisfaction of the Payroll Operation Service
To build and maintain effective relationships with customers and internal/external stakeholders
Accountable for the overall management of Payroll Operation Customers
To self-evaluate and recognize areas of personal development
Experience
To be able to drive and enthusiasm, demonstrating the ability to adapt to a fast paced, high volume and rapidly evolving environment
To be self managed and self motivated
Customer service skills
To be an excellent management skills - planning, team building, personal development plans, performance management
A desire to empower the team and quip them with the necessary technical and inter-personal skills
Leadership skills
Decision making
Excellent written/ verbal communication skills
Benefits
Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
?Flexible working! Use our flexible working hours and hybrid working environments to manage it.
Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
Laptop and equipment.
Healthcare expense claim tools!
Like in life, at work we also want you to grow with certifications.
Annual meet ups!
Enhanced parenting scheme!
Cycle to work scheme and season ticket loan provided.
Pension and life insurance? Several, for you to choose what looks convenient.
On demand pay tools for you to be able to access salary even before the end of the month!
Fourth is the worlds largest and only provider of end-to-end restaurant and hospitality management solution for customers across the globe. We are continually expanding our reach and therefore our Payroll Trainee is growing to accommodate new customers. When recruiting, we look for people who want to join our journey, who want to be a part of our personality and culture, professional, enthusiasm, ambition and who can show they can live by our company values each day.
Working at Fourth provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment. If this describes you and you would like to be a part of our team and culture, please apply.
Job Types: Full-time, Permanent
Schedule:
8 hour shift
Flexitime
Monday to Friday
Ability to commute/relocate:
Macclesfield, SK10 2XR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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