Job Description

Salary

28,598.00- 31,022.00 per annum

Contractual hours

37

Basis

Full time

Region

Warwick

Package

Full Time, Permanent

Job category/type

Finance, Human Resources / OD / Training

Date posted

22/12/2025

Job reference

RA0007388

About the Team

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The Workforce Support Officer -- Payroll is based in Warwick within the Payroll Team, part of Workforce Services. This role is essential to ensuring Warwickshire County Council's payroll operations are conducted accurately and promptly, supporting both colleagues and clients. As part of the payroll team, you will utilise modern systems and collaborate with dedicated professionals, all working towards the shared goal of delivering correct payments the first time, every time.

About the Role

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Plan and execute payroll operations in accordance with established Service Level Agreements (SLAs), prioritising both quality and timeliness. Provide advanced system support across payroll, pensions, and employee benefits, including inputting, interrogating, and reporting on payroll data to ensure correct payments are processed. Maintain comprehensive process guidance, assist with internal and client audits, and promote data quality and housekeeping standards. Deliver training on payroll software to colleagues and clients and lead small-scale improvement projects to enhance service delivery. Resolve customer queries (using platforms such as iTrent, Five9, and Hornbill) with professionalism and confidentiality.

Key Requirements

Demonstrated experience managing high-volume and complex payroll or financial records, with the ability to reconcile large datasets, quickly identify anomalies, and maintain accuracy at scale. Strong IT proficiency, especially in Excel, with the capability to independently interpret and analyse information to resolve issues. Exceptional organisational and prioritisation skills suited to a fast-paced environment, along with clear, confident communication and discretion. Desirable: CIPD Level 3 / CIPP qualification or relevant experience or currently working towards certification.

Benefits and Wellbeing

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Local Government Pension Scheme (LGPS) with Shared Cost Additional Voluntary Contributions (AVCs) to enhance your pension. Access to lifestyle discounts and savings through Vivup, Cycle to Work scheme, and various wellbeing resources. Participation in Citysave Credit Union for accessible saving and borrowing options, plus a car lease scheme through partner organizations. Health Cash Plan (BHSF) features a 24/7 GP helpline, and support from the Employee Assistance Programme (EAP). Discounted gym membership and access to Fitter Futures Warwickshire. Agile working guidance and enhanced family-friendly leave, including the option to purchase additional annual leave. Recognition through STAR Awards and long-service acknowledgment.


For further information please see the and Person Specification below;

Workforce Support Officer

Working for Warwickshire -

This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Joeanne Bourne by emailing joeannebourne@warwickshire.gov.uk

Closing date:

28th January 2026

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.