Job Description

The Opportunity

Salary:

38,626 to 41,511 per annum (15,137 to 16,267 per annum, pro rata'd)

Working Pattern:

1 xFull time, 37 hours per week, 1 x Part time, 14.5 hours per week

Location:

County Hall, Chichester and hybrid working from home

Interview date:

22 to 25 July 2025



This is one of a number of Team Leaders working collaboratively to delivery high quality continuously improving payroll and HR support to schools, the Council, and external partners. Initially the role will lead the Oracle Implementation Team, responsible for the smooth transition of the payroll service from SAP to Oracle, in April 2026. This role will be integral to the successful management of the service and there will be flexibility to move between business as usual and the project as required to meet demand.



This is a key role responsible for undertaking User Acceptance Testing, data cleansing and parallel payroll runs in both systems. The role will require applying payroll and HR expertise in monitoring process and system performance and ensuring the development of interventions to address issues, with a strong focus on service quality and policy and legislative compliance.



Post go-live the role will be responsible for embedding the change, working through issues and improvements, and becoming a part of the BAU team to deliver continuous improvement post go live.



Working as part of the HR Shared Services Management team, the role will undertake projects aimed at improving service efficiency and customer experience improvements and to play an active role in the leadership of the service, to support improvement and service delivery as demand requires.

What are we looking for?

You will need to be able to supervise and support others, and to provide mentoring, coaching and development for team members. You will be able to communicate complex matters in ways that others can understand. You will need sound knowledge of relevant payroll and pensions regulations, services, and schemes within Local Government, Fire, Teachers and NHS. You will have a good working knowledge of enterprise resource planning systems, sound and accurate overall IT knowledge including Excel, and be comfortable using and applying complex sets of data. Importantly, you will be inquisitive, with a commitment to continuous learning and improvement in service delivery. Advanced customer service skills including written and verbal communication skills to present technical information clearly, contributing to reports and complex correspondence and staff communications appropriately. Good numeracy and analytical skills and to make sound and accurate financial calculations, working methodically and in detail, checking accuracy and completeness of calculations for a range of benefits / payroll information and other similar work, quickly and reliably. Ability to supervise and develop staff, providing direction, guidance, support and on the job training to individuals and teams. Ability to contribute to reviewing working practices to ensure compliance, improvement in efficiency, and in response to legislative change. This includes the ability to analyse current practice, recognise where change is needed, and contribute to improving working methods, systems and the effectiveness of processes and service delivery. Strong problem-solving skills to analyse complex specialist information and find practical solutions with an understanding of relevant legislation and policies. Ability to resolve more unusual or complex cases and develop practical, effective approaches and solutions according to individual circumstances. Ability to manage complex work to timescales and to contribute to team planning and prioritisation of work over the medium term, setting timescales and organising activities in co-ordination with others to deliver objectives to deadlines.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the attached.

Working for us

As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including:


an excellent

local government pension scheme

generous holiday entitlement of

27

days (plus opportunity to buy additional leave) a range of flexible working options, depending on your job role maternity, paternity, dependency and adoption leave volunteering opportunities training and development opportunities, including coaching and mentoring a range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over 1,000 a year through our West Sussex Choices benefits platform (see our

Staff discounts page

if you are a business looking to offer a discount) health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans

For a full list this can be found at our

Rewards and Benefits page.

Further information

The reference number for this role is

CRS00950

.



For an informal conversation or for further information regarding the role, please contact Lucie West (Head of Shared Services) at

Lucie.West@westsussex.gov.uk

. For issues or queries regarding your application please contact

hrrecruitment@westsussex.gov.uk

.

To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.



We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our

application help

page.





CC



Job Reference: CRS00950