Job Description

We have an exciting opportunity for a Dynamic and Motivated Care Home Co-Ordinator to join Warrington Innovation (WIN) Primary Care Network. We are looking for a forward thinking, flexible and adaptable candidate.

The Advertised position is 37.5 hours Monday - Friday 08.00 am - 16.30 pm.

As Care Home Care coordinator, you will help to improve the continuity of care by acting as a point of contact for residents, families and professionals who visit, or work in the care home. You will also lead the coordination of the Care Home MDT and the weekly care home round, through identification of people in need of review and/or discussion.

Care coordinators provide time, capacity and expertise to support individuals preparing for, or following-up clinical conversations with primary care professionals.

You will work closely with the Care Home Leads and other primary care professionals within the PCN to identify and manage a caseload of care homes looked after by our practices.

This role is designed to improve communication between Primary Care and Care Home staff.

As part of this role, you must be able to travel between our six practices and Care Homes.

Although you will act as Care Home Care Coordinator, we would like to recruit someone to support the day to day running of our appointment system from 14.30 pm - 16.30 pm so this candidate will be working within a dual role as Care Home Care Coordinator / Hub Coordinator (support)

https://www.warringtoninnovationnetwork.nhs.uk

About us

Warrington Innovation Network is a well-established PCN in Warrington, comprising of seven GP practices serving a diverse population of 50,000 patients. We are a committed and adaptable network who welcome innovation, change and collaboration. This is an exciting opportunity to join our organisation and support the development of healthcare services across a large population.

About the role

A Care Home Care coordinator helps to improve the continuity of care by acting as a point of contact for residents, families and professionals who visit, or work in the care home, such as MDT members and in-reach specialists. They will also lead the coordination of the Care Home MDT and the weekly care home round, this through identification of people in need of review and/or discussion.

Care coordinators provide extra time, capacity and expertise to support individuals in preparing for, or in following-up clinical conversations they have with primary care professionals. They will work closely with the Care Home Leads and other primary care professionals within the PCN to identify and manage a caseload of identified care homes; making sure that appropriate support is made available to the staff and their residents; and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health. This role is designed to improve communication processes between Primary Care and Care Home staff, providing on-going support to prevent inappropriate G.P. contacts and/or hospital admissions.

Job description

Role Objectives:

Proactively identify and work with a group of care homes to support personalised care requirements for their residents, using the available decision support aids.

Help people to manage their needs, answering their queries and supporting them to make referrals into the Care Home MDT or escalation of need to the Care Home Clinical Team.

Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.

Ensure that people have good quality information to help them make choices about their care,

Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through use of the Patient Activation Measure.

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

Explore and assist people to access personal health budgets where appropriate.

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.

Lead the coordination and delivery of the Care Home MDTs within the PCN.

Demonstrate flexibility and adaptability to working in a dynamic environment. To liaise and work with multiple services and external stakeholders, acting as a conduit for information sharing and communication between the CCG, GPs, practices, KCHFT, Social Care Teams, KCC Commissioners, patients and voluntary sector.

Have a sound knowledge of health and social care policy, together with local services and health promotion initiatives, that will enable the safe transfer of clients between different provider services, and the integration of services from different providers were indicated

Support the continued development and coordination of an Integrated Health and Social Care Multi-Disciplinary team meetings approach across the Primary Care Network. This will provide a coordinated response to referrals from GPs and health and social care teams.

The PCN Community care Co-ordinators role is critical in ensuring that patients are signposted to the correct health, social or voluntary agency in a timely manner.

. Support out Hub Coordinator with the day to day running of the appointment system along with any other additional administrative tasks and support.

Communication and Relationship Skills

To provide a single point of contact for GPs and the PCN to support them with investigating service user/patient case history to improve coordination of care

To coordinate and attend Inter-professional meetings, providing appropriate feedback.

Record, minute and monitor outcomes and actions from the MDTs as required within each PCN.

To take Health and Social Care referral information according to required process e.g. via SBAR which may involve carrying out telephone or face to face contact (if NVQ trusted assessor if not to access training) assessments and receiving referrals from other agencies and professionals daily.

Develop and maintain effective working relationships with integrated teams including long term and practice linked teams, GP practices and other agencies to ensure that service users receive a consistent, integrated response to all contacts/referrals.

To have advanced communication skills, being able to discuss difficult and possibly contentious issues with patients, relatives and health professionals.

Person Specification

Experience

Essential

Experience of working directly in a community development context, adult health and social care, learning support, social housing, welfare rights, money advice and information services or public health/health improvement (including unpaid work) Experience of supporting people, their families and carers in a related role (including unpaid work) Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of data collection and providing monitoring information to assess the impact of services

Knowledge

Essential

Good knowledge and understanding of Primary Care, Care Homes and the Local System. Effective communicator at all levels

Desirable

Knowledge of QOF and Enhanced Services Previous Primary Care experience / experience within an NHS setting.

Skills/Abilities

Essential

.

Experience of office procedures working at a high level as part of an administration team / within an administration role

Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals

Ability to prioritise and organise workload to meet deadlines

Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times

Ability to problem solve and support others in resolving problems

Ability to work in partnership with other agencies

Ability to manage conflicting issues assertively and sensitively

Desirable

Ability to use electronic patient record / TPP Clinical SystmOne

Personal Qualities

Essential

Adaptable and flexible

Ability to use own initiative when appropriate

Ability to build and maintain effective working relationships

Ability to challenge and be challenged

Ability to motivate self and others, and to work as part of a team

Ability to work flexibly to meet the needs of the service

Ability to communicate with a high level of effectiveness both verbally and in writing

Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Driver with sole use of vehicle

Qualifications

Essential

GCSE grade Ato C (9-4) in English and Maths or equivalent.
Demonstrable commitment to professional and personal development.

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

Cheshire WA11UG: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Primary Care / NHS: 1 year (preferred)
Work Location: In person

Application deadline: 09/10/2025