Job Description

Are you currently working in a GP practice administrative role and looking for the next step? This role gives you the chance to use and expand your knowledge of GP systems to improve how we work and support patient care. At Shrewsbury PCN were passionate about making technology work for our staff and patients. As our Systems Support Coordinator, youll help optimise our clinical systems, support colleagues, and be part of exciting projects transforming primary care services.



KEY REQUIREMENTS OF THE ROLE The following are the core responsibilities of the PCN Systems Support Administrator Monitor, optimise, and support use of the PCNs EMIS system (workflow, tasks, searches, audits). Develop templates, protocols, and reports for management teams to support decision-making. Help staff across practices make the most of digital tools (Accurx, Ardens, NHS App, Mjog, etc.). Share good practice, identify IT and training needs, and help implement new systems.



Manage digital content such as waiting room screens and social media updates. Support the Digital & Transformation Lead with digital transformation projects. Act as a Registration Authority (RA) agent for the PCN. This job description is only a very brief summary of what a Digital Coordinators job will entail, and the role will expand and change over time as the needs of the PCN changes, the requirement of the Network DES expands, and the priorities of the population evolve.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice and PCN staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.



All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practices and PCN may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the health and safety policy, the health & safety manual, and the infection control policy and published procedures. This will include: Using personal security systems within the workplace according to guidelines.



Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised.



Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Undertaking periodic infection control training (minimum annually). Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.



Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the PCN as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the PCN, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs.



Effectively manage own time, workload, and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will: Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.