Job Description

Title:

Pension Support Advisor

Department:

Operations

Location:

Sheffield

Working Pattern:

Hybrid, includes 3 days each week in the office

Contact Type:

Full time, permanent

Salary:

Up to 25,057.50 per annum



Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.

Role overview:

As a Pension Support Advisor, you will play a crucial role in providing high-quality pension scheme administration to members, ensuring alignment with the company's business goals, service level agreements, and values. You will be mentored to ensure your potential is reached providing you with a defined career path that matches your ambitions, complimented by on-going training. Be inspired and challenged as part of our best-in-class Pensions Support Team, with great opportunities for you to explore and enhance your career, all located in our modern and friendly offices in Sheffield.

Key Responsibilities:

Effectively handle, manage, resolve, and log pension customer contacts received through a range of customer support channels in a timely and professional manner. Administration of statutory monthly pension reports for our customers. Working to the highest standards, ensuring first class service is delivered, whilst adhering to Quality & Regulatory pension standards. Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers. Take ownership, managing, investigating, resolving, and logging customer contacts and enquiries Meet all SLAs for pension subscriptions customers and be willing to work as deemed necessary to ensure all SLAs are met in line with company policies. Provide technical support and assistance to pension customers throughout their contract lifetime. Optimise customer satisfaction and meet defined quality standards for contact handling and associated administration. Ability to plan and carry out work on your own or as part of the team. Support customers with requests, technical issues, complaints, suggestions, and praise received through a range of customer support channels. Be able to communicate effectively. Develop Pension and product knowledge across the Tes brands to advise and add value to customers experience and to encourage engagement. Follow escalation procedures for technical pension and product development issues, liaising with internal and external partners. Assist other areas of the Operations Department when necessary due to demand Weekend work maybe required on an ad-hoc basis during peak seasonal times which will be provided back as time in lieu.

What You Need to Succeed

Previous Pension administration reporting or payroll customer support experience desired but not essential. A professional pensions qualification (Certificate/Advanced Diploma in Pension Administration, PMI Award in Pensions Essentials or QPA etc. desired but not essential. Excellent customer service skills. The ability to solve difficult or unexpected problems. Technical skills required, with an aptitude in using software products of varying complexity. Decision-making and bringing innovation to problem solving. Helpful and positive attitude in a busy environment Able to project a respectable and professional image. Ability to maintain a calm approach and work effectively under pressure.

What do you get in return?

25 days annual leave rising to 30 5% pension after probation State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Monthly Tes Socials Access to an extensive Learning and Development menu

Who are Tes?

Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management.



Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.



Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine.



Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai.



We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.



Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required.

www.tes.com/tesglobal