Job Description

Pensions Administration Assistant - 12 month Fixed Term Contract

Hybrid Working with 2 days in Preston, Lancashire
Salary: 23,500
Full time - 37 hours a week

A glance at the role:

We are currently seeking an Administration Assistant to join one of our Pensions Administration teams on a Fixed Term contract.

Your role will be to provide administrative support to the Pensions Administration Team in line with Local Pensions Partnership Administration's standard practice, regulatory guidelines, and SLAs.

To ensure work is completed to the highest standards demonstrating accuracy and attention to detail, whilst providing good customer service.

You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.

So, if you've been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can't wait to hear from you!

A bit about us:

Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.

What we can offer you:

- Salary of 23,500 per annum.
- 25 days' holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to 'buy and sell' leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to Health or Dental Plan.
- Access to our Enhanced Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
- Free Car Parking in Preston Town Centre.

What you will be doing:

- Own, maintain and action the team email inbox account & create new cases on UPM system, in a timely manner and within service level agreements.
- Logging emails and correspondence and contacting Clients and Members via email to acknowledge receipt and ensure all correspondence is recorded appropriately.
- Provide high quality written correspondence to members & Clients.
- Coordinate the collation, investigation and review of supporting documents.
- Support the wider team to administer the pensions administration process within agreed service standards.
- Take ownership for recognising & escalating any urgent correspondence where the member, client or LPP reputation is at risk of detriment, to the team leader.
- Ad hoc project work when instructed by team leader or operations manager.
- Be forthcoming with suggestions to improve management of correspondence.
- Continually develop personal knowledge and skill, to provide excellent customer service and build understanding of all matters across the pensions administration business.
- Develop and maintain strong relationships within LPPA teams to ensure appropriate response and actions are taken on a timely basis and that there is a continual improvement and learning programme.

What we need from you:

- A proactive, self-motivated team player who can work independently with minimal supervision, manage a high personal workload with multiple deadlines and continually strive for improvements in quality, efficiency and presentation.
- Previous experience in an administration environment.
- Impeccable customer service skills, working as an empathetic and adaptable team member.
- Strong communication skills and excellent written grammar.
- Strong problem-solving skills.
- Experience of working in a fast paced/high volume environment.
- Highly organised with a keen eye for detail.
- IT Skills (including MS Office; Word, Excel, Outlook).
- Experience working within the financial sector is desirable but not essential.

Qualifications

- 5 GCSEs or equivalent including Maths and English at Grade C or above.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 23,500.00 per year

Work Location: Hybrid remote in Preston PR1 8XD

Reference ID: MS583