Job Description

Job reference 324826

Pensions Administrator

Competitive salary, 25 days annual leave, plus bank holidays, and a company pension scheme with highly competitive contribution rates

Permanent, Full time


Location: Royal Mail, Pond Street, Sheffield, S98 6HR (hybrid working - 3 days per week in the office)



Are you looking for a career that delivers more? At Royal Mail, we're proud to be the UK's first company offering a new type of pension to colleagues; the Royal Mail Collective Pension Plan.



We're looking for a talented Payroll Administrator to come and help shape the next part of our 500-year story and ensure our award-winning Pensions Service Centre delivers the outstanding service our members deserve and expect. There's never been a better time to join us.

About the role

Calculate and process members' benefits based on their entitlements under the rules of the Royal Mail Pension Plan Communicate member pension entitlements and resolve member queries To deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification To play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks To take responsibility for own personal and professional development To ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service To develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added service Undertake work in different teams within the Pension Service Centre according to business need, including Activations, Bereavements, Additional Benefits, Payroll, Plan Finance and Pensions Data Management

About You

Strong English Language and Mathematics skills Possess or be willing to study for a professional pensions qualification via a Workplace Pensions Apprenticeship scheme Ideally have track record/demonstrable record as an experienced pensions practitioner with a broad understanding of pensions legislation, particularly DB and Career Average schemes in a public sector environment Proven experience of delivering a professional, customer focussed service Strong numeracy skills Demonstrably strong written and verbal communication skills A track record of working flexibly to ensure that customer requirements are delivered In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook Proven planning and organisational skills, including experience of delivering to demanding timescales Effective problem-solving ability

Extra Benefits

Family friendly support

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
Supportive and generous company

sick pay

Your Wellbeing

- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. We plan to hold interviews on 17th & 18th July.



Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.



We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.



Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.



We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



Closing Date: Sunday 6th July. Please note, this advert may close early if the appropriate number of applications has been reached.


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