Job Description

Team

Location

Holborn Office

County

Central London

Ref #

23496

Closing Date

04-Aug-2025


We have been named a Top 10 "Most Loved Workplace" for the second year running! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

Develop pension provider relationships to ensure first-class customer service is achieved Create new business, and expand the pensions "portfolio/book" Work with financial crime and risk colleagues to mature the due diligence review process. Ensure Financial Crime related referrals are prioritised and dealt with within agreed SLA's Manage Experian alerts ensuring associated procedures are followed and findings documented as prescribed Provide guidance and assistance to the Pensions Banking Team with particular focus on developing the knowledge base of the pension sector Develop internal relationships with Partnership Support, Pension Banking Team, Head of Pensions Banking and Support and representatives from our own Risk & Compliance, Payments and IT teams


And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

Comprehensive understanding of pension related savings and transaction banking products Demonstrated ability to communicate complex facts to a variety of people from Support functions through to senior management Management experience gained in a process driven environment The ability to work independently to tight deadlines whilst maintaining a high level of accuracy Strong knowledge of Partnership proposition's along with an understanding of the supporting infrastructure (Commercial Online Banking)

Our promise to you...

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!