Job Description

Pensions Quality Assurance & Technical Specialist

c.44,935 per annum

Permanent

Remote Working

Are you a pensions enthusiast with an eye for detail? Join our team as a Quality Assurance & Technical Specialist!

At MaPS, they're all about precision. As a Quality Assurance expert, you'll ensure our pension guidance is as accurate as a Swiss watch. Dive into a world of technical queries, stay ahead of industry changes, and help us deliver top-notch service.

The Quality Assurance & Technical Specialist (QATS) will report directly to Pensions Quality Assurance & Technical Manager. In this role you will be responsible for the following;

Ensuring that services are technically accurate and meet an agreed set of customer service standards

Answer technical queries from our Pensions Guidance specialists about all and any aspects of pensions

Anticipating upcoming topics by picking up on new developments across the pensions industry

Update the technical accuracy of pensions guidance content and information products

Attend meetings and workshops etc., within the scope of the role

Contribute to the technical learning and development strategy and help to deliver the quality assurance plan, both of which deliver continuous improvement to the organisation

You will need to demonstrate the following skills and experience;

A deep and wide knowledge of pensions' law and practice across a broad range of pension arrangements,

occupational, personal, and state pension

An understanding and appreciation of wider retirement issues and non-pension assets, including state benefits

Must be good at dealing with members of the public, translating complex ideas and topics into clear English

A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role

A successful track record of producing clear, technical communications

At the heart of the Money and Pensions Service are our values - caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people [DA1] to come and work for us, but we need people who align themselves to our values: -

Caring

We care about our colleagues and people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people - particularly those most in need - to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

We aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people's lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS' objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to "bring their whole selves to work."

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

Generous Annual Leave - 30 days plus Bank Holidays

Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)

Interest-free loan to help you buy season tickets for buses and trains

Cycle to work Scheme

Subsidised eye test & flu jabs

Life assurance scheme

Give as you earn scheme

Employee assistance programme (EAP)

PAM Assist and PAM Life scheme (Wellbeing)

Enhanced family and sick pay

Paid volunteering (2 days a year)

Recognition Scheme

Discounts portal to numerous retailers

The Money and Pensions Service (MaPS) is an arm's-length body sponsored by the Department for Work and Pensions. This role is to be appointed under MaPS Terms & Conditions. Full details on the T&C's are found https://maps.org.uk/

Our policy requires that selection for appointment to MaPS is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

If you're already a MaPS employee, and as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Application Process

Step 1: Submit Your Application

Open: 28th July | Deadline: 11th August

Please submit an up-to-date CV highlighting your recent experience and how you meet the criteria for this role.

Step 2: Pensions Technical Test

Between 28th July - 13th August

If shortlisted, you'll be invited to complete a multiple-choice test assessing your pensions knowledge.

You'll have

24 hours

to complete the test once received.

Step 3: Telephone Interview

Between 29th July - 13th August

Candidates who pass the test will be invited to an informal telephone interview with the Reed team to discuss your experience and the role in more detail.

Step 4: Final Stage Interview

Week Commencing 18th August

Successful candidates will attend a formal interview with the MaPS team.

Duration: Approximately 1 hour

Format: Competency-based questions and a role play exercise.

Job Reference:

MaPS00855

Close Date: 11th August 2025

Job Type: Permanent

Pay: 44,935.00 per year

Benefits:

Company pension Cycle to work scheme Employee mentoring programme Health & wellbeing programme Sick pay Transport links Work from home
Work Location: Remote

Reference ID: MaPS00855