Job Description

Sense has an exciting opportunity to join the People Administration Team based at Selly Oak, Birmingham. This is a 9-month fixed term contract working 37.5 hours per week on a hybrid basis in the office.


We're looking for a proactive and organised administrator who thrives in a fast-paced environment. No two days are the same - you'll be involved in a variety of key areas including Learning and Development administration, shared inbox management, and more.

Key skills and experience required:

Proven experience of working in a fast-moving administrative team, ideally supporting a multi-site organisation within a Training, Learning and Development, or HR function. Experience in managing a shared inbox, with the ability to respond promptly and effectively to a range of internal and external enquiries. A strong commitment to delivering excellent customer service across different communication channels - in person, by phone, and via email - with the ability to build positive working relationships. Quick to learn new systems and processes, able to work independently with minimal supervision. Highly organised, with the ability to prioritise workload and take ownership for the accuracy and quality of your work. Experience handling sensitive and confidential information, with up-to-date knowledge of GDPR and data protection best practices. Confident IT skills, including word processing, mail merge, and a working knowledge of spreadsheets.
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About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense are proud to be a Disability Confident Employer.


Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

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To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.


Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.


No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.


If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk


Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.


Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. We value everyone's contribution and ensure people are given the opportunity to realise their potential. We will promote equality and diversity in all that we do and the work we do in partnership with others. For more information please visit: https://www.sense.org.uk/about/equality-and-diversity/