Job Description

The People Advisor provides timely and high-quality generalist HR support across the full colleague lifecycle for managers, employees and the wider People Team. This role delivers key people experience initiatives, transactional people activities and front line case management, balancing operational excellence with risk management and an engaging employee experience.
What we want you to do

• Process all transactional activity accurately, including contract changes and references, ensuring alignment to internal processes and governance frameworks.
• First line management of the People Team inbox, ensuring all queries are responded to in a timely manner, delegating and escalating as required.
• Support with the end to end management of first line ER cases, including documentation, outcome letters, and hearings, ensuring fair, consistent and legally compliant practice.
• Ownership of the offboarding process, ensuring exit interviews are completed and all relevant steps are taken when a colleague resigns.
• Provide support in the delivery of key annual people initiatives including statutory compliance checks, holiday trading, My Performance Reviews and Star Bonus as and when required.
• Support with the development, coordination and delivery of colleague events including the Leadership and Colleague Connect session, workplace parties and similar events that inspire our team, celebrate success, and drive positive engagement.
• Support the delivery of wellbeing programs and EDI initiatives, promoting resources and tracking participation.
• Identify themes from feedback, exit interviews, and engagement data to inform continuous improvement and enhance colleague satisfaction.
• Work closely with senior sponsors to support forums focusing on Voice, EDI, Wellbeing, and Giving Back, ensuring clear communication and engagement to make a meaningful impact.
• Act as overflow support for recruitment and onboarding activities, providing cover for annual leave and peak work volumes.
• Ensure activity complies with all regulatory standards, employment legislation, GDPR and quality policies.

What you need to have already done to be right for this role

• Previous experience working in a fast-paced HR generalist role, preferably within a People Services team.
• Previous experience of compliant and accurate administration aligned to the colleague lifecycle, meticulous with documentation and workflow discipline.
• Previous experience of delivering colleague engagement and workplace experience activities that deliver improved employee engagement metrics.
• Good working knowledge of UK employment law and HR best practice with an ability to balance risk with practicality.
• Good working knowledge of People systems and how best to use these in the administration of people activities.
• IT literate with knowledge of the effective use of Microsoft (Outlook, Word, Excel PowerPoint); essential.

Skills

• High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work.
• The personal abilities to establish credibility with colleagues and stakeholders, always acting as an ambassador of the Company values.
• Professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and stakeholders.
• Good written and verbal communication skills, with an ability to adapt communication styles to individual colleagues/customers.
• Self-awareness to identify own development needs and the desire to continually improve
• Ability to operate with autonomy, manages priorities across multiple stakeholders, and meets deadlines.

Qualifications and other requirements

• Qualifications: CIPD Level 5 or working towards, advantageous.
• Location: within commuting distance of Sale, Manchester and ability to travel to other offices if required.

Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
Why Choose Clear Business?
At Clear Business, we don't just do jobs, we do careers. We've got ambitious growth plans, and our people will grow with us. So, we'll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you.
In return for your hard work, you'll get
It takes all kinds of people to make Clear Business the success that we are, and we've got a range of benefits to make sure everyone is happy.

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days holiday, increasing to 28 days through length of service.
• Enjoy your birthday off every year.
• Purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for three days.
• Join or giving back initiative and support with charity fundraising and volunteering activities.
• Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized cafe, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What happens next
If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career.
Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.
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We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:
The Lloyds Bank National Business Awards 2019
Greater Manchester Business Awards 2019
Lanarkshire Business Excellence Awards 2019
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