Job Description

We have an exciting and rare opportunity to join the People and Culture Team at The Grand Hotel Birmingham.


The People and Culture Team encompasses all areas of Employee Relations, Staff Culture, Team Engagement & Development.

The Administrator role is a fantastic entry level opportunity for anyone looking to grow and develop in People Management within Hospitality and beyond.


The ideal candidate will be efficient and organised to best support the people and culture team with all administrative processes in the employee journey with us at The Grand from recruitment onwards. You will also be a confident and positive communicator, providing an efficient and effective service that supports the hotel team in the achievement of their overall goals.


The role is a great opportunity for anybody looking to advance their career within the people function and will provide exposure to all aspects of the employee life-cycle.

What the job involves

Supporting the Hotel and Head of Departments with recruitment tasks such as screening CV's and pre-screening calls. Be the lead administrator for all onboarding, new starter paperwork and adding new employees onto our HR system: Fourth. Ensure full compliance with all Right to Work legislation and effective monitoring of employee records. Be the first point of contact for all new employees who are beginning their Grand Journey, ensuring they are well equipped and informed for their first day with us, providing the best possible start for our new team. Positively respond to all hotel queries relating to any People and Culture; providing support, administration and initial signposting guidance for the workforce of The Grand Hotel Birmingham. Staff uniform stock management, distribution and re-ordering. Administration of departmental trackers and reports within the People and Culture function. Take an active role in wellbeing and engagement activities. Conduct 1-week reviews and exit interviews ensuring feedback data is collated and shared with the wider team. Support the team with all sorts of fun culture and engagement activity days - including charity events, staff parties, recognition days etc

What you can bring ot the role

Previous Experience in a similar role within a busy HR department is desired. Confident and clear communicator in person and over the phone. Competent and confident with Microsoft Office tools e.g. Outlook, Word, Excel, Power Point. Experience with HR systems such as Fourth is advantageous but not essential. Experience with Right to Work checks is advantageous but not essential. Excellent organisational and time management skills to effectively manage the day-to-day duties of the role whilst managing any reactive queries that come in throughout the day. The ability to create positive relationships with colleagues at all levels across the business and ensure good inter-departmental relations. Have a warm and welcoming personality with the ability to adapt to the different needs of any colleague queries. Be passionate about people and enthusiastic about nurturing a warm, friendly and inclusive work culture.



Competitive colleague and friend & family rates for overnight stays at the hotel 50% employee discounts on food and beverage at hotel outlets Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team Free meals on duty in our dining facilities Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support Rewards and recognition for living and breathing our company values Monthly employee recognition and rewards programme Regular team appreciation events, including regular employee parties throughout the year Career development opportunities - including access to apprenticeship programmes Use of Wagestream financial wellbeing platform, allowing instant access to your pay Uniform provided

Birmingham's Grand Hotel on Colmore Row is housed in one of the city's most iconic buildings.

This landmark Grade IIlisted building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.