Job Description

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.


We're a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you'll be part of a team creating and delivering Heathrow's innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.





There's no place like Heathrow - for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We're passionate about our colleagues' experience, making Heathrow a great place to work and creating careers, not just jobs.



We are seeking an experienced change management leader to join our People Transformation team. The role holder will work closely with the Head of People Transformation to shape the planning and execution of a new programme that is using technology modernisation as a catalyst to elevate the colleague experience. You will play a key role in ensuring that the strategic initiatives land successfully and contribute tangibly towards Heathrow's organisational priorities.


You'll lead the change management activity of the transformation, guiding teams and stakeholders through the programme with a strong focus on adoption and colleague engagement. Working closely with senior leaders, People Business Partners, and projects teams, you will use your expertise to design and implement effective change strategies. This role will draw on your ability to build strong relationships, create clarity from complexity, and inspire others to embrace change.



Leading on change management within People Transformation, ensuring successful adoption and sustainability of new ways of working Overseeing impact assessments and change readiness analyses to inform planning and stakeholder engagement Designing and delivering change interventions, including communications, training, and engagement activities Collaborating with the Transformation Team, People Business Partners, and colleagues across the business to integrate change management into project delivery Monitoring and evaluate change effectiveness, using data and feedback to adjust plans and improve outcomes and using this information (along with best practise) to support continuous improvement

Proven experience in leading change management for large-scale transformation programmes, including designing and delivering change interventions. This must include a strong understanding of change management principles, methodologies, and tools Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels Strong analytical and problem-solving skills, with the ability to use data to inform decisions Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment Coaching and facilitation skills to build change capability and support leaders Knowledge of People processes and systems within a complex organisational context
#LI-Hybrid



There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.