Job Description

Company Overview:

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels as well as launching our second show this year 'Lapland Manchester'.

Role Overview:

As one of the People Coordinator's you will play an essential role in supporting the departmental Operations Manager's by handling administrative tasks, facilitating communication and ensuring the smooth operation of organising your allocated departmental workforce. You will be one of the team representing that department throughout the recruitment process, all the way to the end of the live event.

Your responsibilities will include, but are not limited to:

Working with the People Operations Manager and your departmental Operations Manager in processing new applicants, remaining on top of onboarding new hires and being the point of contact on email. Assess staff availability and produce staff schedules for each new joiner Maintain departmental inboxes, and action any queries or forward to People Operations Manager for escalation. Produce daily call sheets for management where required, as well as liaising with Wardrobe where forward preparation is required. Departmental shift scheduling and daily absence management including taking absence calls and logging these in a timely manner, keeping departmental managers updated.

RESPONSIBILITIES

TEAM WORKING

Ensure that team attendance is high, managing absence in a timely and effective manner in accordance with company policy. Working closely with the People Operations Manager, ensure recruitment requirements both before and during the live event are at suitable levels Monitoring poor performance and attendance in a timely and effective manner, in accordance with company policy. Working with Operations Managers, recognise and promote good performance and attendance through reward & recognition offerings

HEALTH AND SAFETY

Ensure a safe and secure environment for both colleagues and guests. Assist the Management team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times. Report any health and safety accidents or near-misses into Event Control, inclusive but not limited to trip hazards, emergency issues, cleaning, site repairs.

TRAINING

Assist the delivery of role and venue specific training sessions, keeping track of attendance and ensuring time and attendance records and up to date for payroll

KNOWLEDGE, SKILLS & EXPERIENCE

Comfortable with being first point of contact for your departments staff on site and handling multiple tasks simultaneously Excellent verbal and written communication skills Proficient in Windows & Microsoft applications, as well as being comfortable learning & using staffing software applications Great organisational and problem-solving skills Confident with technology. Previous experience in an event capacity Organisational skills and attention to detail.

Location

:

Ascot

- Whitmoor Forest, Ascot, SL5 8BG

Shifts

: rota devised between the x 2 People Coordinator's per department, to cover each day of the live show, 1 working each day.

Key Dates:

August - flexible start date currently

Departmental training period in classroom:

from 18th October

Departmental training period on-site

: from 31st October

Live Event Period:

6th November (Ascot), 13th November (Manchester) - 24th December

Pay Rate:

15 per hour, likely to be 10hr day with a 1 hour unpaid break.

One meal per day to be provided when on-site

Life at LaplandUK:

At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.

We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.

Passion for the Mission.

We are in service to belief. We understand the importance of what we do and its legacy.

One Collaborative Company

We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves.

Driven To Deliver Excellence

Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

LaplandUK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.

LaplandUK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Type: Fixed term contract
Contract length: 9 weeks

Pay: 15.00 per hour

Benefits:

Casual dress Company events Company pension Employee discount Free flu jabs Free parking
Schedule:

Monday to Friday Weekend availability
Application question(s):

Please confirm you are aware that this is a temporary season role for Lapland - Ascot Please confirm you have good availability from August through to December 2025
Work Location: In person

Expected start date: 06/10/2025