Job Description

People & Culture Associate
Department: People and Culture
Employment Type: Full Time
Location: London, UK
Compensation: 338,000 - 342,000 / year
Description
We're here to rid the world of bad shopping experiences.
It's a bold aim, and one that needs both a dynamic team and a very different way of working.
That's why we want people who can weave their unique skills, experience and character into a global team that learns, shares, grows and succeeds together.
Our people are all stewards of the business, helping us to win through care, commitment and conviction - and in return we open up a whole new world of flexibility around where, when and how you work.
It's an exciting time to be part of Amplience. We have new leadership, new goals and new opportunities. So let's find out where you fit inxe2x80xa6
And if you're still wondering what we actually doxe2x80xa6
Amplience is the AI Content company that brings together data, performance insights and generative AI. We help 400+ of the world's biggest brands, from Liberty and Mulberry, to Argos and Crate & Barrel, deliver persuasive content for every shopping context, fuelling truly personalized and connected experiences.
What to Expect
As our People & Culture Associate, you'll provide vital support to the Head of People and help ensure the smooth running of our day-to-day People operations. This role is ideal for someone with a strong HR foundation who enjoys being involved in a broad range of HR activities-from recruitment coordination and onboarding to systems administration, employee lifecycle support, and assisting with people projects.
You'll be part of a small but busy team, gaining exposure to global ways of working while contributing to the delivery of high-quality, people-focused support.
Key Responsibilities
What You'll Do
People Experience & Operations

• Support onboarding and offboarding activities, making sure every employee experience is smooth, engaging and accurate
• Maintain accurate employee data in our HRIS (HiBob) and ensure personnel files are kept up to date
• Prepare HR documentation, including contracts, offer letters, and employee changes
• Process employee changes such as promotions, transfers, and terminations
• Help monitor HR inboxes and act as a first point of contact for day-to-day queries

Recruitment & Talent Coordination

• Support the end-to-end recruitment process, including job postings, scheduling interviews, and communicating with candidates
• Liaise with hiring managers to ensure a smooth and inclusive hiring process.
• Maintain candidate data and recruitment records accurately.

People, Programs & Projects

• Assist with employee engagement initiatives such as surveys and internal communications.
• Support policy updates, documentation reviews and internal knowledge base maintenance

Payroll & Benefits Support

• Provide data and documentation to support monthly payroll processing
• Assist with benefits enrolment and liaise with providers as needed
• Serve as backup support for payroll operations when required

What You'll Bring

• CIPD Level 3 (or working towards); Level 5 is a bonus
• 2-4 years' experience in an HR coordinator, assistant or generalist role
• A strong understanding of core HR processes, with working knowledge of UK employment law
• Experience using HRIS systems (ideally HiBob or similar)
• Excellent organisational skills and high attention to detail
• Proactive mindset with a willingness to roll up your sleeves
• Strong communication and interpersonal skills-you're comfortable working with people at all levels
• Able to handle confidential information with sensitivity and discretion
• Curious, adaptable and always looking for ways to improve the way things work
• Experience in a global or US-based environment is a plus, but not essential.

What Success Looks Like

• You keep our HR processes running smoothly and with heart
• You spot opportunities to improve how we support our people and aren't afraid to suggest them
• You take ownership, follow through and deliver with care
• You grow in confidence and capability, and become a trusted go-to person for People support in the business

Benefits
So what's in it for you? Aside from using some great technologies and working with smart friendly people who are very generous with their knowledge, we have a great set of benefits to recognise everybody's individual needs.
Pension Scheme
xc2xb7 Auto-enrolled after 3 months' service
xc2xb7 Salary sacrifice scheme to maximise tax efficiency
xc2xb7 5% employee contribution, matched by 5% from Amplience
xc2xb7 Pension broker: Titan Group (offers financial advice)
xc2xb7 Pension provider: Aegon (moved from Aviva in 2024)
Discretionary Bonus Scheme
xc2xb7 Up to 10% of base salary
xc2xb7 Linked to company performance
Annual Leave
25 days paid holiday as standard
Length of Service Entitlement
3+ years continuous service | 26 days annual leave entitlement
4+ years continuous service | 27 days annual leave entitlement
5+ years continuous service | 28 days annual leave entitlement
6+ years continuous service | 29 days annual leave entitlement
7+ years continuous service | 30 days annual leave entitlement
Enhanced Maternity Leave
xc2xb7 12 weeks full pay
xc2xb7 12 weeks at 50% pay
xc2xb7 15 weeks at statutory maternity pay (SMP)
xc2xb7 13 weeks unpaid
Enhanced Paternity Leave
xc2xb7 2 weeks full pay
Sick Pay
xc2xb7 Up to one month's full pay per calendar year (at company discretion, with medical certificate)
Study Leave
xc2xb7 5 days for employees on accredited long-term courses (12+ months)
Birthday Leave
xc2xb7 One paid day off during your birthday month
Company-Wide Recharge Days
xc2xb7 One day off per quarter for the whole business - rest, recharge, and reset
xc2xb7 All roles are laptop-enabled
xc2xb7 Working arrangements agreed with your line manager
xc2xb7 Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)
Holiday Buy Scheme
xc2xb7 Purchase up to 5 extra days per year, repaid through salary deductions
Cycle to Work Scheme
xc2xb7 Save on bikes & accessories via tax-efficient payments (Blackhawk Network)
Tech Scheme
xc2xb7 Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)
Season Ticket Loan
xc2xb7 Advance loans available for travel tickets, repaid via payroll
Charity/Volunteer Days
xc2xb7 Up to 3 paid days a year for volunteering or charity work
Payroll Giving (CAF - Give As You Earn)
xc2xb7 Tax-free donations to UK charities, directly from your salary
Employee Referral Bonus
xc2xb7 31,200 / xe2x82xac1,400 / $1,500
xc2xb7 50% paid at 4 months, 50% at 7 months post-hire
Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.
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