Job Description

Salary:

38,000 - 40,000

Location:

Hoults Yard, Newcastle Upon Tyne

Type:

Permanent, Hybrid


Serios Group is looking for a people-first, experienced HR professional to join our growing team as a People Experience Lead. Reporting into the Head of People, you'll play a central role in shaping the employee experience and supporting our people as we move from a start-up to a scale-up phase.


This is a fantastic opportunity for someone who thrives in dynamic environments, enjoys working closely with people at all levels, and is excited by the chance to help build a progressive, supportive, and inclusive culture.

What You'll Be Doing

Your role will be generalist, comprising both strategic and hands-on responsibilities, working closely with the Head of People to deliver key People initiatives that support our company's fast-paced growth and evolving needs.


In this role, you'll be a trusted, hands-on partner to our team members and leaders. You'll support the business through a period of growth by helping to embed scalable, people-first practices across the employee lifecycle. From recruitment and onboarding to employee relations, performance, reward and recognition, you'll be involved in both shaping the bigger picture and delivering day-to-day support. You'll also coach our people leaders to navigate people matters, contribute to creating a positive and inclusive culture, using data and insights to continuously improve how we support our people.

Recruitment & Growth

Build talent pipelines and manage end-to-end recruitment using our in-house platform. Write job adverts, liaise with hiring managers, pre-screen candidates, schedule interviews and maintain recruitment reports. Plan and coordinate attendance at careers fairs, networking events, and hosted events.

People Experience

Drive EDI, culture and engagement through an annual calendar of inclusive activities, continuously reviewing impact. Collaborate on wellbeing initiatives, peer support groups and internal learning programmes. Coordinate employee surveys, analyse results and recommend improvements. Develop internal communications and identify team-building opportunities. Support learning and development by developing and coordinating training. Contribute to annual reviews of rewards and recognition packages.

Generalist People-Team Support

Provide expert HR advice aligned with company strategy. Support managers with managing employee relations, including absence, grievances, disciplinary and performance issues. Draft and review HR documents such as contracts, offers, promotions and salary changes. Manage on-boarding and off-boarding processes, including compliance checks, inductions and exit interviews, providing key insights to leadership. Maintain accurate employee data and support payroll processes. Prepare and deliver HR metrics.

Person specification:

You're a natural relationship-builder passionate about people and creating positive experiences. You thrive in a fast-moving, collaborative environment and confidently engage at all levels.



Approachable with strong interpersonal skills. Detail-oriented and organised, able to juggle priorities. Adaptable, resilient, and proactive about personal development. Clear communicator, both written and verbal.

Requirements:

CIPD Level 5 (or equivalent) and proven generalist HR experience. Experience in recruitment, employee relations, and organisational development. Strong understanding of employment law and HR best practice. Ability to work in a hybrid model with regular on-site presence. Skilled in interpreting data to identify trends and support change management.

Desirable:

Bachelor's degree or equivalent in a relevant field.
This role profile is not exhaustive and you may be required to undertake any additional ancillary duties from time to time. This advert is a summary of the full job description, will be subject to periodic review and may be amended to meet the changing needs of the business.