Job Description

Vacancy No

VN2471

Location City

Manchester

Location Country

United Kingdom

Job Title:

People Operations Team Lead

Reports to:

Head of People Operations & Experience

Department:

People Team

Location

: Manchester

DEPARTMENT DESCRIPTION

The People Team sits at the heart of Channel 4's success, ensuring we attract, support, and retain the very best talent. We partner closely with the business across our three core areas--Creative, Commercial, and Operations--to enable a high-performing, inclusive, and forward-thinking workplace.



As we expand our footprint with the opening of our Manchester office, we are growing our People Team presence in the Nations and Regions to reflect the diversity and reach of our audiences and workforce.



Our team is made up of Talent Acquisition, Learning & Development (L&D), People Operations, and People Partners. We work collaboratively across all functions to deliver a people strategy that underpins Channel 4's Fast Forward strategy--focusing on innovation, development, and engagement.



The People Operations & Experience Team are specialists in Operations, Reward, Data, Employee Engagement and People Systems, supporting the wider People Team to ensure that our people are developed and engaged to enable the channel to deliver on its remit and produce award-winning content.

JOB PURPOSE

Reporting to the Head of People Operations & Experience, the People Operations Lead is a key member of the People Operations & Experience management team.



The role brings together the end-to-end employee journey within C4 with focus on an engaging employee experience in C4.



This role includes relationship management with our key service contracts, establishing, improving, and embedding people processes and policies across the organisation consistently to make C4 the best place to work.



Whilst the role will very much be operationally hands on, it will input and support strategic initiatives in the People department which requires experience of gap/root cause analysis, process reengineering, identifying improvements and opportunities, as well as establishing and implementing solutions.



This role will manage a team of 4 People Operations Assistants.

KEY RESPONSIBILITIES

Responsible for ensuring HR Operations has good governance and processes are in place to the highest standard resulting in accurate and consistent data being recorded within our HR system, 4People. Ensures all employee lifecycle processes are at the highest standard resulting in accurate and consistent data collection in line with GDPR. Regularly reviews employee lifecycle processes to identify and close gaps that may impact them. Ensuring that all People Operations processes are documented in process map format with supporting guidance documents. Management of internal and external service contract SLAs (Query handling, Payroll, Additional Workers, Occupational Health, Reference Checking etc.) Attends regular meetings with all key service contracts ensuring smooth service delivery. Produces monthly and quarterly KPIs/Metrics reports to be presented and shared with Head of People Operations and Experience, People Partners, People Leadership Team. Ensures periodic audits of data gaps in 4People and take immediate steps to make sure that all data gaps are closed. Develops a service driven approach that delivers self-service and a high-quality user experience whilst managing high volume transactions in the most efficient and cost-effective way. Collaborates with internal stakeholders to identify customer issues and actively seeks to resolve them whilst creating efficiencies. Works closely with the Manager, People Systems to introduce any new processes in 4People as well as sharing user feedback to improve the system and enhance user experience. Responsible for HR Policies ensuring all meet the requirements of our Policy Framework including working with our Diversity and Inclusion team and Employee Rep Groups to embed our policies. Responsible for preparing accurate payroll documentation for submission to outsourced payroll provider. Works closely with Benefits and Pensions Manger to ensure required payroll data flows seamlessly to our outsourced benefits provider. Responsible for supporting all audits in relation to People Operations. Leads a team of People Ops Administrators to ensure that people, resources, and processes are aligned with business needs and fit for purpose. Applying good practice tools and techniques to delivery of key people related activities such as Employee recognition and wellbeing programmes Work closely with the People Partnering team and the wider People team to establish a service catalogue. Updates, and where necessary establishes a disaster recovery plan for each of the People Operations suppliers and the internal service. Supporting and coaching team members to facilitate knowledge and experience growth. Manage the relationship with the outsourced Freelancer Payroll Management third party. The ability to anticipate future needs, identifying upcoming pain points before they become issues, and shaping proactive strategies, not just reactive solutions.

ESSENTIAL EXPERIENCE & SKILLS

Proven experience and management of operational HR activity. Prior experience of process reengineering to keep HR processes accurate and relevant. Prior experience of line management including coaching and performance management. Problem solving and forward thinking (beyond fixing the immediate ask, seeking to understand the root cause). Ability to build strong relationships with stakeholders from across the business. Outcome focused with the ability to proactively take initiative, use good judgment to prioritise requests and be comfortable working based on initiative. Strong analytical and organisational skills. Great interpersonal skills, natural team player, who enjoys working collaboratively with colleagues but equally able to work on own initiative. To be passionate about the values and remit of C4.

Basic salary per annum starting from

77,656.00

Application questions to complete

Please remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won't be able to consider your application without them.

Please outline how you meet the 'Essential Experience & Skills' outlined in the (Max 500 words)

Benefits

There are a million reasons why it's great to work at Channel 4, here are just a few of the perks for you;




- Private medical insurance


- Free Virtual GP access for employees


- Free Female Health hormone test each year


- Free Tastecard membership


- Financial guidance 1-2-1's available each quarter


- Discounted Gym memberships


- Pension


- Life Assurance


- Income Protection


- Holiday Purchase

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week.


Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Applications Close Date

10 Jul 2025

Equal Opportunities

Channel 4's purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.




We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation.




Disability Confident Scheme:


Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long-term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Care Leaver Friendly Employer:


Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under-served and under-represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Workplace Adjustments:


We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long-term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e-mail recruitment@channel4.co.uk