Job Description

About The Lodge Trust

The Lodge Trust CIO is a Christian charity based in the rural village of Market Overton, Rutland. We provide supported living, residential care, day opportunities, and work-based activities for adults with learning disabilities.

Set on a beautiful 20-acre site, with homes, workshops, woodland, gardens, a cafe, and a camping and caravan park, we aim to create a community where people are valued, encouraged, and empowered to live life to the full. Our work is rooted in Christian values of compassion, respect, dignity, and kindness.

About the Role

We are looking for a friendly, organised, and proactive

People Operations & Reception Administrator

to join our team. This role combines front-of-house reception with essential administrative support across our HR and training functions.

You will be the first point of contact for visitors, residents, and staff, while also supporting the smooth running of our people processes, maintaining accurate workforce records, and coordinating staff training and communication.

This is a great opportunity for someone with strong administrative skills who enjoys a varied role and working with people.

Key Responsibilities

Reception & Customer Service

Welcome visitors, residents, guests, and staff with warmth and professionalism. Answer, screen, and direct phone calls; take and relay messages. Manage visitor sign-in and safeguarding procedures. Respond to enquiries by phone, email, and in person. Maintain a clean, safe, and welcoming reception area.

Administrative Support

Complete daily office tasks including scanning, printing, filing, and data entry. Handle incoming and outgoing mail, parcels, and deliveries. Monitor office supplies and assist with procurement. Support HR administration, recruitment tasks, and documentation. Maintain accurate staff information within Breathe HR (HRIS).

Communication & Coordination

Create and edit communication materials via Canva (posters, notices, newsletters). Support scheduling and posting of social media content. Maintain communication logs, contact lists, and key organisational information. Assist in communicating updates to resident families and Trustees. Provide administrative support for events, meetings, and services.

Resident Support

Provide friendly, respectful assistance to adults with learning disabilities. Support with diary reminders, collecting post, making purchases, and general enquiries. Promote independence with patience and compassion.

Staff Training Administration

Maintain training records across all departments. Schedule mandatory and specialist training sessions. Manage bookings, attendance, and completion tracking. Prepare training materials, certificates, and evaluation forms. Update training data using Click Learning. Support internal audits and compliance checks. Gather and review training feedback. Support improvements to digital workforce record-keeping and compliance systems

Staff Induction & Support

Track and record induction progress for all new starters. Ensure documentation is stored accurately. Support onboarding tasks and competency assessments through Breathe HR.

Person Specification

Essential

A-level education or equivalent administrative experience. 1-2 years' experience in an office or customer-facing administrator role. Strong verbal and written communication skills. Excellent organisation and multitasking ability. High attention to detail. Confident using Microsoft Office and digital systems. Ability to maintain confidentiality and handle sensitive information appropriately. Warm, approachable, and professional manner. Reliable, punctual, and able to work independently. Respectful and supportive toward adults with learning disabilities. Supportive of the Christian ethos of The Lodge Trust.

Desirable

Experience with HR systems (e.g., Breathe HR). Experience with Click Learning or similar training platforms. Awareness of care-sector training requirements. Experience supporting adults with learning disabilities. Knowledge of safeguarding principles.

Work Schedule

Full-time, 40 hours per week (Mon-Fri, 8:30am-5:00pm). Approx. 25 hours per week: Reception & HR Administration. Approx. 15 hours per week: Training Administration. Occasional support for organisational events (up to two Saturdays per year).

Important

Please note that this role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK without time restrictions

.

Early applications are advised, as we reserve the right to appoint before the closing date.

Please click on Apply on Company Site to Apply

Safer Recruitment

The Lodge Trust CIO is committed to safeguarding and promoting the welfare of adults at risk. All roles are subject to:

Enhanced DBS check (Adults' Barred List where applicable). Verification of identity and right to work in the UK. Satisfactory references, including from previous care/support roles where relevant. Qualification and professional registration checks as required.
We follow CQC Regulation 19, Schedule 3 requirements, and Skills for Care safer recruitment guidance.

Job Types: Full-time, Permanent

Pay: 27,404.00 per year

Benefits:

Additional leave Employee discount Free parking Health & wellbeing programme Referral programme
Application question(s):

Do you currently have the legal right to work in the UK without time restrictions (e.g., British or Irish citizenship, Indefinite Leave to Remain)? Are you able to work 40 hours per week, Monday to Friday, 8:30am-5:00pm? Do you have at least 1 years experience in an office or customer facing administrator role? Are you able to reliably commute to Market Overton, Rutland, LE15 7PL, if successful in your application? The Lodge Trust is a Christian organisation that promotes Christian values in its work. Are you willing to support and work within this ethos? Are you comfortable working with adults with Learning disabilities?
Work Location: In person

Application deadline: 05/12/2025