Job Description

UK London


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Reward & People Operations


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8 Aug 2025


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R-0004141

We're reinventing payments.

In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.



Now, over 150,000 customers across four countries choose to transact billions with us every year.

But we're just getting started.



Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The role

As a People Operations Specialist you will focus on the operational aspects of the employee lifecycle for our 1000+ workforce in the UK, Ireland, Spain & Italy, ensuring our people-related systems, processes and employee helpdesk run smoothly on an ongoing basis and continue to evolve as Dojo scales up in the UK and internationally.

This is a great opportunity for someone with a solid initial grounding in people operations to get involved with all phases of the employee lifecycle. You're someone who loves:

Supporting employees to have a smooth journey through the organisation Regular timetables and cadences - getting into a rhythm Efficiently executing processes and spotting opportunities to better document and refine them HR policies & compliance

You'll be surrounded and supported by a mixture of specialists and generalists:

The people operations function is going through a period of transformation, led by a People Operations Transformation Lead. While you will still get involved in pieces of project work, the main focus of your role will be working closely with the core people operations team to manage the recurring, ongoing 'Business As Usual' We have a small but mighty team of experts in Payroll and Benefits, so they will take the lead on these aspects Our Workplace Experience team are also on hand to work closely with you on anything relating to our physical office spaces and in-person touchpoints like Day 1 onboarding sessions

What you will do...

This role will support the Senior People Operations Specialist with the smooth running of an efficient, effective people support function, including:


Maintaining People processes that are replicable and scalable Maintaining accurate employee records in our systems, including Workday, Culture Amp, Google Sheets and more Onboarding & offboarding processes: ensuring new employees are set up on our systems, have everything they need for a successful induction & probation review, and have a smooth departure if & when they leave Ensuring new starters have completed relevant background checks successfully and following up with in-person ID / right-to-work verification as required Keeping on top of the regular calendar of People Operations processes and tasks throughout any given week/month/quarter/year Answering employee queries via our helpdesk (ticketing system; currently Jira) across various topics including ways of working, references, leave (holiday, parental leave, sickness, etc), induction, offboarding Creating and maintaining process guides and templates to drive efficiency and consistency Helping to ensure a consistent employee experience across multiple geographies Pulling data reports from our People systems as needed Continually looking for opportunities to improve existing processes & ways of working across people operations

What you will bring....

Experience with Workday (HRIS): you understand how the system works and how to correctly & efficiently execute job changes, workflows and reporting. Experience with Slack and Google Suite: you're confident collaborating using these systems. Solid initial grounding and experience of people operations in the UK (some European knowledge would be a bonus but is not essential), including HR policies, employment law, compliance, all types of leave and general requirements throughout the whole employee lifecycle You've worked in high-change startup/scaleup environments. You're comfortable with ambiguity, creative workarounds and building things from scratch when necessary Data-driven mindset: understanding that it takes 'good data in' to get 'good data out', and confident in knowing how to structure things to make this happen Experience in process documentation & templating; constant desire to make things more efficient Growth mindset: you're keen to learn and rapidly pick up new skills "on the job" Flexibility and willingness to get right into the details, interact directly with employees and answer support tickets Proactivity and diligence: with superb attention to detail, you're a completer-finisher who loves to fully own a set of ongoing processes & tasks Respect for people data: you're trustworthy and someone who handles confidential and sensitive information with integrity, with an understanding of data protection principles

Dojo home and away

We believe our best work happens when we collaborate in-person. These "together days" foster communication, drive innovation and spark our brightest ideas.



That's why we have an office-first culture. This means working from the office 4+ days per week.



With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what's curious, relentless, and customer obsessed?

If you're keen to know the answer, you're a third of the way to meeting our Dojo values.



If the following speak to you, let's talk:


You're curious. You have a real desire to learn and create. You're relentless. You keep going even when it's easier not to. You're customer-obsessed. You know how important customers are to what you do.



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Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.



And something that's fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.



Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.



If you care about your work, you're curious, and you think customer-first, you have a place at Dojo.



To make sure you're the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.





Visit dojo.careers to find out more about our benefits and what it's like to work at Dojo, or check out our LinkedIn and Instagram pages.



#LI-Hybrid