Job Description

ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.


At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.


Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.


We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.


We are seeking a proactive and detail-oriented People Coordinator to join our team. This role will primarily support our Talent Acquisition and People Operations functions, with a

significant and central contribution to Learning & Development initiatives

. This is an exciting opportunity to contribute to a growing business that values an energetic partner with drive and initiative, fostering an inclusive and progressive culture focused on continuous learning and mutual support.

RESPONSIBILITIES

Learning & Development:

+ Coordinate learning and development initiatives, including organising training sessions, managing logistics, and ensuring proper documentation + Support with the creation and building of engaging business presentations and materials for L&D programs
+ Track and report on training progress and successes using Croud's online learning platform, providing insights to the L&D team
+ Collaborate closely with the L&D team to ensure a smooth and effective induction process for all new hires
+ Assist in maintaining and updating learning resources and platforms

Talent Acquisition:

+ Work with the Talent Acquisition team to determine selection criteria for candidates by liaising with hiring managers
+ Support the maintenance and updating of the and Role Document library, including the Task Brief database, to ensure information remains accurate and up to date
+ Support the planning, scheduling, and coordination of interviews and selection activities, including screening calls, assessments, and in-person interviews
+ Support the maintenance of accurate and comprehensive recruitment records in TeamTailor, including interview notes and application documents, ensuring accessibility for key stakeholders
+ Support the creation of job advertisements using all available tools and resources to ensure alignment with the Brand's tone and messaging
+ Maintain and regularly update the TA New Starter Talent Tracker to ensure accurate tracking of new hires

People Operations:

+ Provide timely support in responding to internal and external HR inquiries through the Freshdesk
+ Support the upkeep of accurate personnel records in Humaans, covering payroll, personal information, leavers, and turnover rates, to help ensure compliance with employment requirements
+ Provide proactive support in managing the leavers process to ensure timely and smooth completion.
+ Assist with the preparation and management of employee letters, such as those related to salary increases, promotions, and changes in working patterns, ensuring accuracy and timely distribution.

General Responsibilities:

+ Foster positive relationships with colleagues and develop a comprehensive understanding of our business, placing our people at the core of all activities.
+ Familiarise and adhere to company policies to effectively support our employees and ensure compliance.
+ Undertake project work as assigned, demonstrating flexibility and adaptability in handling additional responsibilities.
+ Maintain confidentiality and handle sensitive information with utmost professionalism.

PERSON SPECIFICATION

Previous demonstrable experience in an administrative or recruitment role, emphasising strong administrative skills and adherence to processes. Experience working with Applicant Tracking Systems (ATS) and HRIS systems is desirable. Proficiency in documenting processes. CIPD Level 3 or equivalent (desirable). Excellent IT skills: competency in G-Suite is desirable. Proven time management skills, experience, and the ability to manage multiple tasks simultaneously. Excellent verbal & written communication skills in English. Impeccable attention to detail. Excellent interpersonal skills. Resilient and data-driven. A team player who engages well with others and is willing to "get the job done." Professional manner with a positive, eager-to-help, and engaged attitude. Flexible and adaptable to change. Passionate about delivering first-class candidate and employee service.

COMPANY BENEFITS

Croud operates a

hybrid working model

with a minimum of

3 days a week

based in our

Shrewsbury office

and the remaining days from home if you wish.


Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!


On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

25 days holidays holiday per year with the option to purchase an additional 5 days Discretionary annual performance based incentive Sales Commission Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years Recruitment Referral Bonus Health & Wellbeing Contribution Ride to Work Scheme Railcard & Season Ticket Loan Home Office Equipment (chair and screen) Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave. Life Assurance & Income Protection Medical Cash Plan Pension Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events Peer Recognition: Through our "Bonusly" program Team Off-Sites & Social Events Year-round Holiday Celebrations Flexible Working Options A Day to Make a Difference

Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).


Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.


We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:

In it together

- our value on integration, collaboration and outcomes

Eye on the future

- our value on futurism, creativity and passion

Generous in spirit

- our value on people, development and inclusion

Do what you say

- our value on integrity and accountability *

Make a difference

- our value on purpose and impact