Job Description

We have an exciting new opportunity for a Performance & Delivery Lead to join on a growing team on a permanent contract, based in Luton! (Hybrid Working)





easyJet holidays is the UK's fastest growing tour operator, with a mission to provide brilliant holidays at unbeatable prices in more than 100 destinations across Europe. We do this by combining easyJet's vast flight programme with more than 5000 handpicked hotels and best-in-class technology to provide the perfect package holiday. We only launched in 2019 but already we have:




Launched our sustainability strategy, with a focus on making a positive impact on the environment and local communities that make our holidays so special
Doubled the size our team
Been named one of the Best Workplaces in Travel
Reached a milestone 1.1 million customers in our first full year of trading and
Become the fastest growing UK tour operator




We're an ambitious bunch and we don't intend on stopping here. We want to lead the industry, making sustainable travel affordable and accessible to everyone and to do this we're building remarkable teams with modern ways of working. That's where you come in! Join us as Technical Performance & Delivery Lead and help create brilliant holiday experiences for our customers.





As a technology team, we are at the centre of the enormous growth ambition for easyJet Holidays. There is a huge portfolio of change planned to achieve our objectives and become the leader in our industry. This role forms part of the Delivery capability within our Technology team, working closely with our digital product teams and 3rd party suppliers as part of our Digital Factory, essentially being the interface between business and technology.





This role reports into the Head of Product Delivery.

What you'll be doing

Define and monitor Key Performance Indicators (KPIs) to track and improve product team performance.
Coach, mentor, and collaborate with teams and cross-functional groups to enhance Agile adoption and deliver high-performing results.
Drive a culture of continuous improvement through Agile coaching, helping teams adopt and refine practices.
Assist teams in selecting and adapting Agile frameworks (e.g., Scrum, Kanban, SAFe, Scrum@Scale) based on team dynamics and organizational needs.
Establish and promote best practices for Agile ceremonies, including sprint planning, stand-ups, reviews, retrospectives, and backlog refinement, focusing on accountability and goal achievement.
Act as a Scrum Master or Delivery Lead for product teams when required, stepping in to facilitate Agile delivery, resolve roadblocks, and maintain team alignment.
Support teams in defining acceptance criteria, Definition of Done (DoD), Definition of Ready (DoR), and refining stories for effective planning.
Organize and facilitate Scrum of Scrums to coordinate inter-team dependencies, resolve roadblocks, and ensure effective communication.
Collaborate with teams and stakeholders to identify potential risks, encouraging proactive risk management and resolution.
Analyse workflows to implement process improvements that enhance efficiency and delivery speed.
Ensure use of Agile tools (e.g., Jira, Confluence) aligns with organizational standards and best practices.
Manage vendor relationships, including vendor assessment, SOWs and PO management, and governance practices, ensuring alignment with team objectives.
Support organizational change management and the scaling of Agile practices across teams.
Facilitate team onboarding processes and provide training on Agile tools and practices.
Support engineering teams by improving productivity metrics, measuring Agile maturity, and driving actionable insights.
Stay current with the latest Agile trends and integrate best practices into coaching and operational strategies.

Requirements of the Role

What you'll bring to the team

Provide a high level of motivation and support to teams to ensure they consistently deliver in line with expectations.
Ability to communicate clear objectives aligned with the broader business strategy.
Monitors results and shows resilience in overcoming barriers and obstacles.
Uses sound judgment to make timely decisions, even with incomplete information.
Identifies and resolves root causes of problems, implementing plans to avoid recurrence.
Communicates strategy effectively to ensure clarity on priorities and importance.
Invests time in managing and mentoring teams to achieve high performance.
Tackles difficult conversations with fairness and addresses under-performance quickly.
Uses recognition as a key motivator to inspire and engage team members.
Influences others to embrace change by clearly explaining its rationale and benefits.
Leads and supports change by addressing its impact and guiding teams through transitions.
Thrives in ambiguous and dynamic environments, navigating clear paths forward.
Communicates proactively, ensuring relevant information is shared across teams.
Builds trust quickly by actively listening and collaborating effectively.
Leverages diverse perspectives to enhance problem-solving and decision-making.
Fosters strong cross-functional relationships to align goals and drive success.

What we can offer you

Competitive base salary
Up to 20% bonus
25 days holiday
BAYE, SAYE & Performance share schemes
7% pension
Life Assurance
Flexible benefits package
Excellent staff travel benefits
Flexible working conditions


#LI-Hybrid