Job Description

Performance Manager - Lead, Coach, and Inspire

Location:

Reading (RG1 7QF) - Onsite, Mon-Fri, 9-5

Salary:

Circa 37,000 - 43,000 per annum

Contract Type:

Full-time, permanent


Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone's life? If so, Fedcap wants you to join our mission!

Drive Performance. Inspire Success.

As a Performance Manager, you'll lead a high-impact team of Employment Advisers, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community.


You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally.


This is more than a management role. It's a chance to

lead with purpose

.

What You'll Be Doing

Lead and develop a team to hit performance, quality, and customer service goals. Use your coaching skills to build a high-performing team through daily support, reviews, and performance management. Inspire through action - prioritising underperformance and unlocking your team's full potential. Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities. Drive employer engagement and commercial growth in the local market.

What You'll Bring

Proven success in team leadership within a target-driven, customer-facing environment. A natural coach - able to spot potential, guide development, and build confidence. A performance mindset, able to interpret data, drive improvements, and think strategically. Strong understanding of employability services, employment law, and diversity & inclusion. An NVQ Level 5 in Management & Leadership (or equivalent) is ideal.

About Us

Fedcap UK is a not-for-profit organisation committed to improving people's economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We're part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we've supported more than 113,000 people since 2019.


You'll be part of a passionate, values-driven team who live and breathe

Kindness, Respect, Integrity, and Innovation.

What's in It for You?

33 days' annual leave (including bank holidays) Pension contribution up to 5% Monthly benefits scheme worth up to 500 Free life assurance (4x annual salary) Accredited development and leadership training 24/7 Employee Assistance Programme for you and your family

Ready to Lead with Purpose?

If you're an enthusiastic leader, passionate about coaching teams and creating real change, we'd love to hear from you.

Apply today and be part of something bigger.

Equity, Diversity & Inclusion

Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a

Disability Confident Leader

, we actively welcome applications from disabled people and will support reasonable adjustments where needed.


We are also proud to support the

Armed Forces Covenant

, encouraging applications from veterans, reservists, and military families.

Mission:

To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.




Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.




Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.




Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website:

http://www.fedcapemployment.org/