Job Description

Salary

Grade 8 - 35,235 - 39,513

Contractual hours

37

Basis

Fixed Term

Job category/type

Economic Development and Regeneration, Youth and Community Learning services

Job reference

REQAA6362

Performance and Quality Manager

Fixed Term until 31/12/2027 (subject to funding).



Are you passionate about helping individuals achieve sustainable employment and want to make a difference in a dynamic, rewarding career?



Futureworks is seeking an experienced

Performance and Quality Manager

to drive impactful employability services that change lives across Pembrokeshire and Ceredigion.



As a key member of our team, you will lead a portfolio of employability services, oversee a talented team, and foster essential partnerships with local businesses and community groups. This role is ideal for an enthusiastic and organised leader ready to bring their skills to a high-impact position with a respected provider of training, employment, and community focused programmes in west Wales.



At Futureworks, you'll work in a supportive, fast-paced environment where each day offers the opportunity to make a real difference. Your work will help unemployed individuals re-enter the workforce and improve their lives, and you'll be part of a team recognised for delivering high-performing, quality programmes and successful partnerships.

Key Responsibilities

Leadership & Team Management

: Inspire and guide Job Coaches and Employer Engagement Officers to exceed targets, maintaining high standards in compliance, quality, and health and safety.

Project & Partnership Management

: Oversee multiple contracts and grants, ensuring programmes meet and exceed participant engagement and employment targets.

Quality & Compliance

: Conduct quality audits, compliance reviews, and performance evaluations to maintain Futureworks' and commissioners' high standards.

Strategy Development

: Craft and execute strategies for participant and employer engagement, directly addressing recruitment gaps and skills shortages in local industries.

Resource Planning & Reporting

: Accurately forecast and plan, delivering reports and insights to the Business Development Manager on contractual performance and resource allocation.




To thrive in this role, you'll need:

Experience

: Minimum three years in employability, welfare-to-work, or recruitment, including leading employability programmes.

Leadership Skills

: A proven track record of motivating teams to achieve ambitious targets, fostering a collaborative work environment, and driving performance.

Analytical Ability

: Experience with Management Information (MI) reports, Power BI, and using data to track trends and drive decisions.

Interpersonal Skills

: Exceptional communication, relationship-building, and delegation abilities.

Organisational Expertise

: Skilled in planning, resource management, and problem-solving in a fast-paced, target-driven environment.

Desirable Experience

: Knowledge of DWP, Welsh Government and UK Government grants and contracts is advantageous.



A full driving licence and access to reliable transportation.

This role requires an enhanced DBS disclosure.

We Offer

A chance to be part of an innovative team making a lasting impact in communities across Pembrokeshire and Ceredigion. Opportunities for career growth within Futureworks' management structure, contributing to our financial, safety, safeguarding, and strategic operations.


If you're ready to make a difference and take your career to the next level, apply today to join Futureworks in building a stronger, more resilient community.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.



Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.



Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.



This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing hrsystemsteam@pembrokeshire.gov.uk. Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing Recruit@pembrokeshire.gov.uk. Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2023. Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable.

Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.