Job Description

THIS ROLE WILL BE BASED AT DERBY, RAYNESWAY, DE21 7BE

Hello. We\'re Severn Trent and we think water is wonderful. And we\'re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we\'d love to talk to you. There really is something for everyone here.

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our Performance Reporting and Compliance Analyst role sits at the heart of this value with the opportunity to really make a difference to our customers.

EVERYTHING YOU NEED TO KNOW

Are you able to deliver quality insight and management information from large volumes of data?

Are you able to work quickly and accurately under pressure to meet demanding time scales, whilst objectively planning, prioritising and resolving in the most effective way possible?

Then this Performance Reporting and Compliance Analyst role is for you.

Your main responsibility is to maintain a good working knowledge of the operational cove and service requirements so to ensure all WMU reporting and compliance requirements are delivered in a timely manner.

You will be responsible for identifying opportunities and driving improvements in performance via data analysis.

Accuracy and efficacy are key attributes of this role ensuring a right first-time mindset, the role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy.

Key Accountabilities:

• Extracts and runs key performance reports and SLA data from the Central Market Operating System (CMOS).

• Controls the appropriate system functions in Swim Ware.

• Develops and manages the data policies and procedures for accurate and timely Swim Ware processes.

• Maintains the RACI regarding reporting & SLA ownership.

• Identify gaps that impact STW OPS and MPS performance ensuring that the business areas accountability is fully understood.

• Supports the WMU to ensure STW fulfils all Market Code conditions requirements with regard to SLA and data updates.

• Monitors and understands Code changes and the impact on reporting so as to ensure STW Wholesale Operations and WMU remain compliant at all times.

• Supports in-house users in timely and accurate interface for scheduled data uploads and queries.

• Completes assurance checks to ensure reporting mechanisms are accurate.

• Produces, validates and issues industry performance measures for comparison with all wholesalers

WHAT YOU\'LL BRING TO THE ROLE

We\'re looking for an individual who has excellent communication and presentation skills and proven experience of working with multiple internal and external stakeholders.

That can confidently advise the wholesale business on performance improvement requirements and interfaces with business stakeholders to ensure any process improvements are approved.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

WHAT\'S IN IT FOR YOU

Working here isn\'t just a job. You can build a career at Severn Trent. We\'ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we\'ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite\'s perks that you\'ll get being part of the Seven Trent family:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Salary - \xc2\xa324,000 - \xc2\xa329,500.
• Annual bonus scheme (of up to \xc2\xa31,500 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• 10% monthly discount with Busy Bee Nurserys, and one-week free childcare

• Dedicated training and development with our \'Academy\'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT\'S NEXT

We can\'t wait to hear from you.

Before you apply, you\'ll need an updated copy of your CV and about five minutes to spare.

If you\'re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at .

And if your curiosity has peaked and you\'re wanting to find out even more, search #LifeAtSevernTrent on social media.

Ps. we\'ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Severn Trent Water