Job Description

Overview

As a Performance Team Lead, you will play a crucial role in shaping the strategic direction of client accounts, driving growth, and fostering innovation. Your expertise will be key in executing comprehensive strategies, identifying growth opportunities, and contributing to broader business initiatives. You'll also be responsible for the smooth operation and organisation of a team, ensuring adherence to key processes and maintaining high standards of work quality. This role involves building strong relationships with clients and stakeholders, and your leadership skills will be essential in driving happiness and quality of work across your pod.

Apply on our website: https://jobs.recruit.charliehr.com/vervaunt/performance-team-lead-f215324d-6886-4f1a-88d0-600ab1ed38ac/view-job?q=desc&apply=1

Key Responsibilities

Team Management & Development

Development: Full ownership of your pods development, including oversight & delivery of regular PDP reviews and bi-weekly feedback via 1:1 check-ins. Pod Huddles: Oversee the pod huddle process and ensure these are leveraged to drive happiness, support and productivity across your team. Training: Develop a strong understanding of your team's skills & ability alongside identifying where there are knowledge gaps. Build out training sessions/plans to address these and ensure team members are progressing towards their goals. Happiness: Responsibility for happiness across your pods. Identify issues quickly and work with your AD to resolve these and support retention.

Agency Process and Best Practice

Agency Process: Responsible for ensuring all existing & new agency processes are being followed across your pod (notion, Asana, agendas, time sheets, test & learn etc.) Quality Assurance: Ensure that quality assurance is being carried out across all your team's output and SLA's are being adhered to. Performance: Fully accountable for ensuring there are no issues around spend or performance in your pods that could otherwise be avoided. Put measures in place to quickly identify issues and resolve them. Best Practice: Take full ownership of ensuring best practices are being adhered to across your team and their accounts and you are laser focused on ensuring the team are delivering the highest quality of work, providing clear and directive feedback where needed. Reporting: Ensure there is a strong reporting process across your pod (weekly, MBR, slack updates as outlined by client tiers) and regularly review these and adapt where necessary.

Client Relationships & Management

Client Strategy & Roadmaps: Development and execution of comprehensive strategy roadmaps for clients, ensuring alignment with their business goals and market trends. Proactively identify and present exciting short-term growth opportunities within your client portfolio, showcasing these opportunities compellingly to clients. Forecasting: Assist your AD with wider business forecasting (CAC, LTV etc.) to ensure we drive long term growth for clients. Relationship Building: Build and nurture strong relationships with senior stakeholders, positioning yourself as a trusted advisor with a strong understanding of their business. Priority Planning: Oversee and streamline priority planning, ensuring deliverables are achieved and assisting juniors with task management and pushback when needed. Scope Alignment: Collaborate with the AD to align time tracking output more closely with the agreed scope of work, optimising efficiency and delivery. Issue Resolution: Quickly escalate and address client happiness issues with your AD, working towards swift and effective resolutions.

Wider Business Support

New Business: Oversee platform audit sections of Tier 1-3 pitch presentations, collaborate on identifying and developing opportunities, and present findings proficiently. Sprints: Manage the output of your assigned pillar in paid sprints, advising the team to ensure alignment with the brief and timely delivery. Platform Champions: Work closely with the Head of Paid Media to champion new initiatives, tests, and innovations that enhance our platform offering. Provide actionable contributions to the development of our platform roadmaps and oversee and maintain the relationships to ensure we get the most out of the reps. Marketing Initiatives: Support and contribute to marketing initiatives, including idea identification, blog post writing, and speaking at industry events.

About You

Management Skills: Experience in team leadership, including performance management and team development. Best Practice: Excellent knowledge of the paid media platforms and governance of best practices across a portfolio of clients. Process Driven: Oversee the rollout and uptake of agency processes across your pod of clients. Identify new ideas to drive efficiency and role these out. Analytical Skills: Ability to analyse complex data sets and derive actionable insights to assist with client decision making. Communication Skills: Excellent verbal and written communication skills, with the ability to prepare detailed reports and present findings to senior management. Client Management: Excellent relationship-building skills with senior stakeholders. Organisational Skills: Highly organised with the ability to manage multiple projects simultaneously without sacrificing quality of work.

Preferred Qualifications

Experience in a management role within a similar industry. Strong interpersonal skills and the ability to build productive working relationships both internally and externally. Highly organised, with previous experience in managing multiple projects simultaneously. Excellent knowledge of best practices across paid media platforms. Advanced proficiency in data analytics tools.
As a Performance Team Lead, you will be responsible for the smooth running of client management and the oversight and development of a small team of paid media consultants. You'll oversee the development of the agency platform relationship and offering as well as contributing towards agency business development (pitches, marketing, paid roadmaps etc.).If you are a highly organised individual with excellent team development skills and knowledge of paid media platforms, we invite you to apply for this management position.

About Vervaunt

Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including Dr. Martens, GANNI, A.P.C, MUJI, COS, Stussy, Self-Portrait, Bremont, Mattel, The Frankie Shop, Toteme, Timex and more.

What We Offer

You will be part of a dynamic consultancy operation, who have expanded considerably over the last few years from an agency of 20 through to 50+. It's an exciting time in the agency's growth and you would be a key member of the team.

23 days holiday + bank holidays Extra holiday on your birthday Flexible working with an office home hybrid Regular team nights and days out Private healthcare, pension scheme and discounted gym membership Two mental health half-days off Dog friendly workspace Employee Assistance Program Discounts on retailers, brands and stores through CharlieHR Extensive training and dedicated development time, with an individual training budget Regular attendance of conferences and networking events Fun and friendly working environment with monthly socials and industry events Choice of additional perks such as ClassPass or MyAdvocates Summer Fridays and Early Friday finishes

Our D&I statement

At Vervaunt, we are committed to creating a diverse, equitable, and inclusive workplace where everyone feels welcome, respected, and valued. We believe that diversity of thought, experience, and background is essential to our success, and we are committed to fostering an environment where everyone can thrive.

We are actively seeking candidates from all backgrounds, including those who are underrepresented in the digital industry. We encourage candidates with disabilities to apply, and we will work with you to provide any accommodations you may need.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status or disability status.

Job Types: Full-time, Permanent

Pay: 50,000.00-58,000.00 per year

Application question(s):

What are your salary expectations?
Experience:

Performance management: 5 years (required)
Work authorisation:

Reino Unido (required)
Work Location: Hybrid remote in London EC2M 4YP