Job Description

Job Overview

We are looking for a friendly, organised, and proactive

Front of House / Personal Assistant

to join our lovely team. This dual role combines exceptional front-of-house customer care with administrative and personal assistant support to ensure the smooth day-to-day running of the business.

The ideal candidate will be the welcoming face of our brand -- greeting clients, managing appointments, and ensuring every visitor enjoys a five-star experience -- while also supporting management with scheduling, communication, and operational tasks. A background or interest in the

beauty industry

is highly desirable, along with a professional, can-do attitude.

Front of House Duties

Greet clients warmly upon arrival and ensure they feel welcome. Manage appointment bookings, confirmations, and cancellations efficiently. Handle phone inquiries with professionalism, demonstrating excellent phone etiquette. Process payments and maintain accurate records of transactions. Upsell salon services and products to enhance client experience and satisfaction. Maintain an organised salon, ensuring it is tidy and presentable at all times. Providing beverages for clients Communicate effectively with all staff and other team members to coordinate schedules and services. Assist with inventory management by tracking product levels and placing orders as needed.

Personal Assistant

Assist with organisation of meetings, events, and travel arrangements. Handle correspondence, document preparation, and record keeping. Support social media scheduling, client communication, and marketing activities as needed. Manage stock levels and order supplies when required. Support the team with daily salon/studio operations, ensuring a smooth client flow. Create visual content using Canva -- including Instagram stories, posts, and branded materials for both the salon and the CEO's personal page. Assist with social media management -- editing videos or reels, scheduling posts, and helping maintain brand consistency across platforms. Help plan and coordinate events, photoshoots, and marketing campaigns. Handle personal errands or tasks for the CEO (e.g. ordering gifts, purchasing essentials, coordinating deliveries, etc.). Maintain confidentiality and discretion at all times. Support with ad hoc projects or other tasks that help streamline business and personal operations.

Experience

Previous experience in front of house, or personal assistant (preferably in beauty, hospitality, or creative industries). Strong organisational skills with the ability to manage time effectively. Basic maths skills for handling transactions accurately. Multilingual or bilingual capabilities are advantageous, particularly in English, to cater to a diverse clientele. Demonstrated ability to sell products or services through effective communication and upselling techniques. Strong communication and interpersonal skills with a professional and polished presentation. Proficient in canva and confident with social media platforms (Instagram, TikTok, etc.). Organised, detail-oriented, and able to prioritise multiple tasks. Tech-savvy with good computer skills (Microsoft Office / EXCEL / booking systems). Creative eye for design, branding, and content creation. Discreet, trustworthy, and adaptable with a can-do attitude. Interest or background in the beauty, fashion, or wellness industry is highly desirable.
If you possess the enthusiasm for providing outstanding service in a salon environment, we encourage you to apply for this rewarding position as a Front Of House/ Personal Assistant

Job Types: Full-time, Part-time, Permanent

Pay: 15.00-16.00 per hour

Benefits:

Company events Discounted or free food Employee discount Flexitime Referral programme Store discount
Education:

GCSE or equivalent (preferred)
Experience:

front of house: 1 year (preferred) customer service: 2 years (preferred)
Language:

English (preferred)
Work Location: In person