Job Description

Job Overview

Business Segment:

Group Functions

Location:

IM, Douglas, Douglas, Circular Road

Job Type:

Full-time

Job Ref ID:

80425929

Date Posted:

9/22/2025

NOTE:

This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.



To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.



Qualifications



Minimum Qualifications



Secondary/High school/A levels/Matric



Experience Required



Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Additional Information

Outputs:

Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues.

Act as the point of referral for more complex BCU related queries, handing off the interactions relating to deceased clients and fraud.

Adopt a positive attitude to change and be part of the team's engagement to ensure a positive adoption of change related project outputs.

Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately.

Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements, attending lunch and learn sessions and pro-actively understanding end to end processes.

Technical Competencies:

Active Listening

Contact Centre Customer Relationship Management

Difficult Calls Management

Query Resolution

Telephone Caller Handling

Verbal Communication



#SBO

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za