Job Description

Location Exeter
Discipline: Retail Banking
Job type: Permanent
Job ref: 032502
Published: 1 day ago
Personal Banker


Location: Exeter


Salary: 24,250 to 25,750 depending on experience


Full Time: 35 hours per week


Working Hours: Monday - Friday 09:00 until 16:30 & every other Saturday 08:45 until 12:15


Closing Date: 28/01/26


Want to change the world? Choose a career that makes a difference


At The Co-operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.


Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don't just help people with their money, but help people fight for justice and the causes they care about.


We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.


Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank.


We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.


What a typical day will look like:


Conducting financial health checks
You will manage a portfolio of customers and aid them in opening, managing and optimizing their bank accounts. Overseeing/monitoring their transactions, pro-actively managing their financial needs and identifying opportunities to add value
Helping customers realise the full benefits of our service both assisted and digitally, as well as supporting them with more complex financial needs such as protection
Processing applications for various banking products, such as current, savings and credit accounts
Engage with our customers through a diverse range of digital and in branch servicing channels, including video conferencing, secure messaging, telephony and traditional face to face consultations
Fulfilling customer's requests such as the verification of bank account details and printing documents for account terms and conditions
Discussing bank policies and procedures and any changes affecting policies and procedures
Referring customers to in-house experts and/or relevant bank departments as and when necessary/in the event of any specialized needs
Resolving queries and complaints about accounts and banking services
Performing routine administrative duties as required


Knowledge, skills and experience required:


Positive and enthusiastic approach to excellent customer service
High levels of energy, resilience and self-motivation
Excellent verbal and written communication skills
The ability to achieve defined objectives / targets on a weekly and monthly basis
Proven problem solving and analytical skills
Detailed knowledge of banking processes, rules and regulations (this would be advantageous)
Cash handling experience
Computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers
The ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with a wide range of customer queries
Proactive approach to educating and supporting customers in relation to the different ways of managing their finances, as well as going out into the community


What You Can Expect From Us:


Flexible and home working options
27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
Discretionary performance bonus
Premium pay for any hours worked on a Saturday
Competitive pension with up to 10% employer contribution
Income protection / life assurance
Commitment from employers on continued learning & development
Wellbeing support 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.
2 paid days for volunteering per year
'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.
Family friendly policies and supportive working environment
Colleague network groups committed to inclusion and diversity within our Bank.


Please note we can only accept candidate who have the current right to work.


At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability Confident Employer.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.


Please note we may withdraw this vacancy once sufficient applications have been reached.