Job Description

Vets4Pets Fort Kinnaird are hiring!

Role: Pet Health Advisor (PHA)

- a fresh, modern way of managing the client journey in our clinic.

Location:

Vets4Pets Fort Kinnaird, Edinburgh


If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly... this one's for you.

The essentials

Hours:

35 hours per week, including evenings and weekends.

Typically this looks like:

3 full days

per week

8.30am-7pm

(days vary on the rota)

1 in 3 weekends

(shorter hours) + Saturday 9-6
+ Sunday 10-4
+

Flexibility, rota changes and absence cover

are part of the role.
+

Overtime:

expected

Pay:

Starting salary

12.21/hr

, with increases after training and with performance.

You'll need:

Experience in

client-facing roles

(essential) A

professional appearance

Confidence with

computers, emails, software and digital comms

Why this role exists

This isn't a standard reception job.


Our PHA role is designed to create a

gold-standard client experience

in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team--helping clients feel informed, supported and genuinely cared for.

Who you are (on your best day--and your busy day)

You're someone who:

Stays

calm, composed and kind

when emotions are high Is

warm, confident and professional

face-to-face Has an excellent

telephone manner

Enjoys

problem-solving

and finds satisfaction in getting things right Likes improving how a service works--not just doing the same thing forever Can move quickly between priorities without losing quality

You care deeply about the client experience, but you also understand that great care needs

great systems

behind it.

What a typical day looks like

Your day will be varied, lively and purposeful.


You'll work across two key areas:

1) Front-of-clinic client care

You will:

Welcome clients and pets Answer questions clearly and confidently Register new clients Support existing clients with everything they need Bring a smart, positive, reassuring presence to the front of house

This part of the role needs a

friendly, polished, proactive

version of you.

2) Telephony + digital client support

You will:

Handle calls and digital communications Troubleshoot client queries Liaise closely with the clinical team Keep things organised, efficient and well-documented

This part of the role needs your

structure, momentum and excellent communication.

You'll also support:

Admin tasks Team projects Process development Day-to-day clinic teamwork

Full training and ongoing support are provided on the job.

This role would suit

Someone from the veterinary sector who wants to build a career on the client-care side Someone from a fast-paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive A people-person who also loves animals and enjoys building trust during difficult moments

What you get in return

You'll join a supportive, friendly team where your role genuinely matters.


Benefits include:

Pension scheme

20% discount

at The Vet Group, Pets at Home and the Groom Room Access to wider

discounts and cashback offers

CPD opportunities

through the Vets4Pets Learning Academy for those who progress strongly through onboarding Additional surgery-based benefits (shared on application)

Does this sound like you?

Get in touch today!


Please send:

Your

CV

A

short covering letter

telling us why you'd be great for this role

Email your application to:

Kasia.dowhanreid@vets4pets.com


Vets4Pets is an equal opportunities employer.


We look forward to hearing from you.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you