Job Description

Cardiff

We are the largest car insurance provider in the UK and always feature in 'The Sunday Times Best Big Companies to Work For', as voted for by our staff.


At Admiral, we really believe that people who like what they do, do it better and that happy staff deliver great service. In our Pet Operations department, the customer will always be at the heart of everything we do.


With the recent acquisition of MoreThan Pet insurance this is driving the exponential growth in both terms of policy book and staffing.


We are looking for people to join the team in a role that promises plenty of variety. You will be trained to be multi-skilled taking Sales, Customer Services and Renewals calls for both brands.


The ability to connect with customers over their loved pets and show both excitement and empathy with customers is a must. Being resilient, adaptable and open to change is essential. There will be ongoing development within business as we will test, learn, and change quickly.


Full and extensive training is provided, so you won't need specific pet insurance experience, but it would be a bonus. All we ask is that you're up for the challenge and have a growth mindset to learn all about Pet Insurance and put it into practice - being a motivated, adaptable, and confident individual is key.


Main Duties:


Answering in-bound calls. Making outbound calls to support our customers when required. Ensuring customers receive first-class service whilst retaining business. Following scripts and processes to remain compliant. Amending quotes and policies as required. Accepting new business. Working towards KPI's and targets. Ensuring all work is dealt with accurately and in a timely manner. Updating policies and leaving concise notes. Keeping customers updated where necessary. Suggesting positive solutions within the customer journey. Emailing customers where required.

Requirements:


Experience within sales and negotiating is desirable. Excellent communication skills. Someone who is willing to play an active role in the development by offering new ideas. Someone who is adaptable, flexible and develop. Ability to have a willingness to learn and takes on constructive feedback. A genuine interest and care for pets and our customers. A team player, who is also capable of working independently.

Location


This is a hybid role and you will be required to work from our Cardiff office once a week. The first 5 weeks of the role will be office based in order to carry out the training with an element of hybrid working being introduced.


Additional Information:


The start date for this position will be the 10th of November.


If successful after application stage, you will be invited to attend a screening interview with a member of the recruitment team. This will be completed via telephone call.


The next step will be attending a group Meet and Greet in the Cardiff office on either the 7th of October or 14th of October.


Admiral: Where You Can


We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to 3,600 of free shares each year after one year of service.


Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.


We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.


Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.


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