Job Description

Location: Crawley
: We are seeking a passionate and dedicated Pet Travel Specialist to join our clients Pet Export team in Crawley. As a Pet Travel Specialist, you will be responsible for facilitating the seamless relocation of animals from the UK to destinations across the globe.
Responsibilities:

• Provide guidance, pricing, and information regarding pet travel to potential clients.
• Communicate effectively with clients via phone and email on a daily basis.
• Familiarize yourself with airline requirements, industry procedures, and destination country regulations.
• Coordinate flight bookings and prepare necessary travel documentation.
• Liaise with third-party entities such as boarding kennels and veterinary practices.
• Demonstrate exceptional communication skills to interact with clients and colleagues effectively.
• Thrive in a fast-paced environment by remaining proactive and adaptable.
• Exhibit strong organizational and time management abilities to manage client bookings efficiently.
• Pay meticulous attention to detail to ensure every aspect of the pet relocation process is meticulously planned.
• Demonstrate dedication to providing compassionate customer care and exceeding client expectations.
• Convey confidence and professionalism to reassure clients throughout the pet travel process.
• Utilize your love for animals to empathize with clients and address any concerns they may have.

Requirements:

• Proficiency in Microsoft Word and Outlook (Experience with Excel is advantageous).
• Previous experience in pet travel, freight, exports, or customs.
• Strong English grammar, spelling, and literacy skills.
• Prior experience working in an office environment.
• Passion for animals and experience with pets preferred.

How to Apply: Please submit your application, along with a copy of your CV using the link below or to or or call 02085772442.
Benefits:

• Full-time permanent position (40 hours per week, Monday to Friday, 09:00-18:00 with 1-hour unpaid lunch).
• 20 days holiday plus 8 bank holidays.
• Company laptop provided.
• Starting salary 25,000 - 27,000 depending on experience with a 3-month probation period.
• Upon completion of probation and full training:

• Company pension scheme.
• Some evening/weekend on-call work (additional pay) split between department members with the option to work from home.
• On-call phone provided.
• Monthly layered 'paid up' target bonus.

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