Job Description

Job Title: Life Science Customer Operations Agent

Location:

Heathrow Area (with flexibility to support other locations when required)

Salary:

Competitive, depending on experience

Are you looking to take the next step in your logistics career within the

life sciences sector

? We are seeking a proactive and detail-driven

Customer Operations Agent

to join a growing team that specialises in handling

time-critical, temperature-sensitive biological and pharmaceutical shipments

.

This role offers the opportunity to work in a dynamic environment where accuracy, communication, and customer care are key to success.

What's on Offer:

Competitive salary package based on experience. The chance to develop expertise in the growing

life sciences logistics sector

. Ongoing

training and development opportunities

to support career growth. Work within a supportive, close-knit team environment. Exposure to both

domestic and international operations

. Opportunities to take on

group projects

and gain broader logistics experience. Flexibility with occasional overtime, offering the potential to increase earnings.

Key Responsibilities:

Manage domestic and international freight forwarding by

air and road

for sensitive life science shipments. Prepare and present quotes for transport consignments. Deliver

exceptional customer service

through clear written and verbal communication. Ensure bookings, sales, and documentation are completed within agreed timelines. Co-ordinate transport arrangements with UK and overseas service partners. Prepare and process all relevant freight documentation, including airwaybills, shipping and health certificates, import/export licences, and customs entry documentation. Handle customs clearance processes and ensure compliance with security and data integrity requirements. Collaborate with other offices and teams on group projects as needed. Occasionally use company vehicles for collection or delivery of shipments and paperwork. Undertake training to enhance skills and adapt to new industry requirements.

What We're Looking For:

Previous experience in

Air or Road logistics

is highly desirable. Strong

customer service skills

with the ability to manage client expectations. Excellent

written and verbal communication skills

. Ability to work accurately under pressure and within strict deadlines. A

flexible and proactive approach

with a willingness to learn and adapt.

Working Hours:

Monday to Friday, either

08:00-17:30

or

09:00-18:30

(with 1-hour lunch). Out-of-hours, weekends, and bank holidays may be required on occasion.
This is an excellent opportunity for someone who enjoys a fast-paced logistics environment and wants to build a career in the

life sciences logistics industry

.

How to Apply:

If you're interested in this opportunity, please send your

CV and a brief cover note

outlining your suitability for the role

Job Types: Full-time, Permanent

Pay: 30,000.00-38,000.00 per year

Benefits:

Company pension Employee mentoring programme Flexitime Free parking Health & wellbeing programme On-site parking Referral programme Transport links
Application question(s):

Are you able to work flexible hours, including occasional evenings, weekends, and bank holidays, if required?
Experience:

Air Freight Forwarding: 1 year (required) Road Freight Forwarding: 1 year (required) Handling Time-Critical Shipments: 1 year (required) Handling Temperature-Sensitive Shipments: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/08/2025
Reference ID: TS41