Job Description

PLEASE NOTE: This is a part time role (20-25 hours) and a fixed-term maternity cover contract (12 months).
Job Summary:
We are looking for a highly motivated, compassionate, and well-organised Pharmacist Care Coordinatorto join our dynamic and forward-thinking general practice team. This exciting and varied role places you at the centre of medicines optimisation and person-centred care, supporting the delivery of safe, effective, and timely medication-related and other services for our patients.
You will work closely with clinical pharmacists, GPs, and the wider multidisciplinary team to coordinate clinics, facilitate various types of reviews, and ensure smooth, efficient workflows that enhance the patient journey. The role involves managing routine administrative tasks, scheduling appointments, responding to patient and pharmacy inquiries, and ensuring that requests are handled appropriately and by practice protocols.
This post is ideal for individuals who thrive in a collaborative, patient-focused environment and are passionate about enhancing the quality of careparticularly for patients with long-term conditions, polypharmacy, or complex health needs. The post-holder must work within their scope of practice, proactively escalate concerns when necessary, and contribute to a culture of continuous improvement and compassionate care.
Main duties of the job
Supporting the PCN Clinical Pharmacist and practice teams to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste, and maximising patient outcomes
Support by helping with queries relating to prescription requests and look for ways to improve the efficiency and safety of the prescription issuing process, Complying with legal and professional requirements and with safe systems of work for re-authorising repeat prescriptions.
Resolving prescription-related issues and encouraging better pharmaceutical understanding with patients and throughout the primary health care team, including practice clinical and non-clinical staff, attached practice staff, care homes and community pharmacies. For example Bring queries to clinical team to include under or over usage.
Implement and support use of monitored dosage systems and support the district nursing team with medicine optimisation for housebound patients and liaising with community pharmacy staff.
Support Care homes/residential homes as a point of contact for weekly support to include: prescription queries, synchronisation, medicines wastage.
Implement and support electronic prescribing and repeat dispensing in appropriate patients including working with the community pharmacy teams to identify appropriate patients.
About us
Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients.
Services are provided from one location:
Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN.
There is a team of 3 GP partners, 7 salaried GPs (male and female). The practice is also a training practice for doctors.
Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners.
The practice has a team of 3 nurses who provide nurse-led clinics and 5 healthcare assistants. The practice is supported by 2 clinical pharmacists and a Physician Associate who were employed by the Primary Care Network SASSE 2. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators.
Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.
Details
Date posted
21 November 2025
Pay scheme
Other
Salary
25,000 to 26,000 a year
Contract
Fixed term
Duration
12 months
Working pattern
Part-time, Flexible working
Reference number
A2505-25-0025
Job locations
The Grove
Church Road
Egham
Surrey
TW20 9QN
Job description
Job responsibilities
Providing a supporting role and your key responsibilities will include:
Supporting the PCN Clinical Pharmacist and practice teams to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste, and maximising patient outcomes
Support by helping with queries relating to prescription requests and look for ways to improve the efficiency and safety of the prescription issuing process, Complying with legal and professional requirements and with safe systems of work for re-authorising repeat prescriptions.
Resolving prescription-related issues and encouraging better pharmaceutical understanding with patients and throughout the primary health care team, including practice clinical and non-clinical staff, attached practice staff, care homes and community pharmacies. For example Bring queries to clinical team to include under or over usage.
Implement and support use of monitored dosage systems and support the district nursing team with medicine optimisation for housebound patients and liaising with community pharmacy staff.
Support Care homes/residential homes as a point of contact for weekly support to include: prescription queries, synchronisation, medicines wastage.
Implement and support electronic prescribing and repeat dispensing in appropriate patients including working with the community pharmacy teams to identify appropriate patients.
improving the quality and safety of prescribing and medicines optimisation within the practice in line with practice policies.
Review out-patient letters in relation in Docman and complete changes in accordance with practice policies.
Job description
Job responsibilities
Providing a supporting role and your key responsibilities will include:
Supporting the PCN Clinical Pharmacist and practice teams to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste, and maximising patient outcomes
Support by helping with queries relating to prescription requests and look for ways to improve the efficiency and safety of the prescription issuing process, Complying with legal and professional requirements and with safe systems of work for re-authorising repeat prescriptions.
Resolving prescription-related issues and encouraging better pharmaceutical understanding with patients and throughout the primary health care team, including practice clinical and non-clinical staff, attached practice staff, care homes and community pharmacies. For example Bring queries to clinical team to include under or over usage.
Implement and support use of monitored dosage systems and support the district nursing team with medicine optimisation for housebound patients and liaising with community pharmacy staff.
Support Care homes/residential homes as a point of contact for weekly support to include: prescription queries, synchronisation, medicines wastage.
Implement and support electronic prescribing and repeat dispensing in appropriate patients including working with the community pharmacy teams to identify appropriate patients.
improving the quality and safety of prescribing and medicines optimisation within the practice in line with practice policies.
Review out-patient letters in relation in Docman and complete changes in accordance with practice policies.
Person Specification
Experience
Essential

• Excellent communication and interpersonal skills, with a friendly and professional manner
• Ability to communicate at all levels
• oApplies different communication methods depending on the needs of the patient
• oAbility to listen, clarify, identify solutions and agree actions on the telephone and face to face
• To develop relationships with internal and external stakeholders
• Ability to work both independently and collaboratively as part of a multidisciplinary team
• Ability to organise, plan and prioritise on own initiative, including when under pressure, meeting deadlines, and managing competing demands.
• Substantial experience of using word and excel, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Willingness to train and utilise new IT Systems
• The ability to identify and assess/manage risk while working with individuals.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the wider system

Desirable

• Recent/previous experience in general practice, community pharmacy, health experience
• Knowledge/previous use of EMIS clinical system
• Knowledge/familiarity with medical and pharmaceutical terminology
• Ability to identify quality and development opportunities
• Knowledge of local and national promotion strategies, health policies and public health issues
• Familiarity with the repeat prescribing process and medicines reconciliation

Person Specification
Experience
Essential

• Excellent communication and interpersonal skills, with a friendly and professional manner
• Ability to communicate at all levels
• oApplies different communication methods depending on the needs of the patient
• oAbility to listen, clarify, identify solutions and agree actions on the telephone and face to face
• To develop relationships with internal and external stakeholders
• Ability to work both independently and collaboratively as part of a multidisciplinary team
• Ability to organise, plan and prioritise on own initiative, including when under pressure, meeting deadlines, and managing competing demands.
• Substantial experience of using word and excel, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Willingness to train and utilise new IT Systems
• The ability to identify and assess/manage risk while working with individuals.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the wider system

Desirable

• Recent/previous experience in general practice, community pharmacy, health experience
• Knowledge/previous use of EMIS clinical system
• Knowledge/familiarity with medical and pharmaceutical terminology
• Ability to identify quality and development opportunities
• Knowledge of local and national promotion strategies, health policies and public health issues
• Familiarity with the repeat prescribing process and medicines reconciliation

Skills Required