Job Description

Key Responsibilities:

Order Processing:

Accurately process online orders for prescription medications and over-the-counter products, ensuring compliance with all regulations and company policies.

Customer Service:

Provide excellent customer support via email or phone, answering queries about orders, medications, and health advice (in line with pharmacy guidelines).

Prescription Verification:

Review and verify prescriptions submitted online, ensuring they are accurate and meet legal requirements. Communicate with patients or healthcare professionals to resolve any discrepancies.

Medication Dispensing:

Collaborate with the pharmacist and pharmacy technicians to ensure medications are correctly dispensed, labeled, and prepared for delivery.

Order Fulfillment:

Ensure that all products are accurately picked, packed, and dispatched in a timely manner, while maintaining high standards of accuracy and safety.

Inventory Management:

Monitor stock levels, update product availability on the website, and assist in reordering medications and supplies when necessary.

Compliance and Legal Requirements

: Ensure all activities comply with pharmacy regulations, including the proper handling of controlled substances and patient confidentiality (GDPR).

Record Keeping:

Maintain accurate records of patient interactions, prescriptions, and orders in line with company and legal requirements.

Team Collaboration:

Work closely with pharmacists, pharmacy technicians, and other online pharmacy staff to ensure smooth and efficient operations.

Product Knowledge:

Stay up-to-date with pharmaceutical products, medical terminology, and changes in pharmacy regulations to provide accurate and informed assistance to customers.

Experience:

Previous experience in an online pharmacy, customer service, or healthcare setting is preferred but not essential. Full training will be provided.

Customer Service:

Strong communication skills and a customer-focused approach. Ability to engage with customers online and provide helpful and friendly service.

Attention to Detail:

High level of accuracy in order processing, prescription verification, and product dispensing.

Tech-Savvy:

Comfortable working with online pharmacy software, order management systems, and other digital tools. Experience with e-commerce platforms is a plus.

Confidentiality:

Understanding of patient confidentiality and data protection laws (e.g., GDPR), with a commitment to maintaining the privacy of customer information.

Team Player:

Ability to collaborate effectively with a remote team while maintaining high standards of individual responsibility.

Time Management:

Ability to prioritise tasks effectively and work efficiently in a remote, fast-paced environment.

Product Knowledge:

Basic understanding of medications, pharmaceutical terminology, and online pharmacy operation operations.

Training & Development:

Opportunity to receive comprehensive training in online pharmacy operations, customer service, and medication management.

Working Hours:

Monday - Friday 09:30 - 17:30.

Job Types: Full-time, Part-time

Pay: 12.50-15.00 per hour

Benefits:

Company pension
Work Location: In person