Job Description

Are you looking to progress your career in pharmacies, and in a friendly local customer-focussed environment?

We're a well-known busy community pharmacy in Hampton Hill, seeking an enthusiastic and self-motivated person to work as a Medicines Counter Assistant, to start as soon as possible. The position is full-time, Monday to Friday 9:00am to 6:30pm. Occasional work on Saturdays 9:00am to 5:00pm might also be offered, but is not a requirement.

You must have at least 6 months, preferably 1-2 years, recent experience employed as a Medicines Counter Assistant in a pharmacy in England.

The main tasks include:

for prescription customers - taking requests from customers and communicating them to the dispensary, filing prescription medicines that are ready, and handing out prepared medicines.
for retail customers - advising and selling products, managing the till, ordering and merchandising products for sale.
You will work with a pharmacist and dispensary assistants. The Counter Assistant role is important to the team. You will be trained to work effectively in the role, and will complete a formal Medicines Counter Assistant (MCA) course [if you haven't already], which is recognised in the pharmacy industry.

We pride ourselves on having strong personal relationships with our local customers and providing great service to them. You will learn a lot about retail, health conditions, health & beauty products, managing prescriptions, and how to work well in a community pharmacy.

You'll receive 4 weeks per year paid Holiday plus Bank Holidays, staff discount, regular positive feedback on your performance, and great job satisfaction! For more details, please read on....

The duties of your position in more detail are:

Meet and greet most of our walk-in customers at the counter and on the shop floor, and answer phone enquiries

Help and advise customers with product purchases

Take in from customers their prescriptions and prescription requests, for the dispensary team to prepare

File prescription bags and forms for customers who will collect at a later time

Give to customers their prescription medicines that are already prepared

Help customers request prescriptions from their surgery

Buy retail products and process deliveries of products, using an electronic point of sale (EPoS) software till system, which is a full stock control system

Process sales transactions at the till, and cash-up at end of day

Help merchandise, promote and manage our retail stock, and keep the pharmacy and its retail shelves and products clean and tidy

Keep up to date with knowledge of health conditions and our retail products

The successful candidate should demonstrate:

A pleasant, energetic and engaging personality

Good personal communication and customer service skills

A friendly, tactful, positive and professional attitude

Reliability in time-keeping and getting tasks done

A methodical and accurate approach to tasks

A history of working well in a team

At least 6 months, preferably 1-2 years, of relevant paid work in the U.K.

At least 6 months of paid work as a Counter Assistant in a pharmacy in England.

Fluency in English

The ability to learn on the job

References must be provided that support the above. The following will be strong advantages to candidates; previous paid work experience as a Medicines Counter Assistant in a community pharmacy, previous completion of the pharmacy Medicines Counter Assistant (MCA) course, and knowledge of typical community health conditions and pharmacy retail products. These must be demonstrated convincingly in a face-to-face interview.

The salary is negotiable, particularly for candidates with strong relevant paid work experience.

Please apply via Indeed only, by emailing to us your up-to-date CV and a covering letter which explains your availability to work the hours described above.

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Expected hours: 45 per week

Benefits:

Employee discount Free flu jabs
Ability to commute/relocate:

Hampton TW12 1NL: reliably commute or plan to relocate before starting work (required)
Experience:

pharmacy counter work in England: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 08/09/2025
Expected start date: 14/09/2025