Job Description

We are looking for a passionate and experienced dispenser to join our dynamic and busy outpatient pharmacy team at Warwick Hospital.
As part of our evolving pharmacy service, you will have the opportunity to demonstrate our core values: supportive, progressive, and diverse. If you are looking to join an organisation that values and supports its team, we would love to hear from you
Main duties of the job
Exciting opportunity for full time Pharmacy dispenser to join a fast paced and dynamic team at the Outpatient Pharmacy, Warwick Hospital.
The Pharmacy Dispenser plays a key role in ensuring efficient and high-quality customer experience is maintained. Striving to deliver a safe, effective and caring service for patients and other service users whilst playing an active role in business development.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
26,488 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
203-SWFTCS162
Job locations
Warwick Hospital
Lakin Road
Warwick
CV34 5BW
Job description
Job responsibilities
Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.
Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.
Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.
Minimise waiting times whilst maintaining professional standards.
Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets
Assures service quality and patient safety, by following SOPs and Health and Safety policy
Offers suggestions to improve the way we work utilising best practices.
Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.
Knowledge skills and experience required:
Essential
NVQ Level 2 in Pharmacy Services
GCSE at Grade C or above in Maths and English
UK Pharmacy dispensing accreditation and experience
Desirable
Previous outpatient pharmacy experience
Previous hospital pharmacy experience
Healthcare assistant course - sales of over-the-counter medicines.
Dispensing of hospital prescriptions.
Communications and Working Relationships:
Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate. Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
To select and recommend suitable products and provide advice on their correct use. Job description
Job responsibilities
Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.
Stock management to include ordering, receiving and checking off stock. Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.
Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.
Minimise waiting times whilst maintaining professional standards.
Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets
Assures service quality and patient safety, by following SOPs and Health and Safety policy
Offers suggestions to improve the way we work utilising best practices.
Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.
Knowledge skills and experience required:
Essential
NVQ Level 2 in Pharmacy Services
GCSE at Grade C or above in Maths and English
UK Pharmacy dispensing accreditation and experience
Desirable
Previous outpatient pharmacy experience
Previous hospital pharmacy experience
Healthcare assistant course - sales of over-the-counter medicines.
Dispensing of hospital prescriptions.
Communications and Working Relationships:
Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate. Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
To select and recommend suitable products and provide advice on their correct use.
Person Specification
Qualifications
Essential

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation and experience

• Previous outpatient pharmacy experience
• Previous hospital pharmacy experience

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English
• UK Pharmacy dispensing accreditation and experience

• Previous outpatient pharmacy experience
• Previous hospital pharmacy experience

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

• Able to work well in a team
• Able to work well under pressure
• Patient focused
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients