Job Description

This is an exciting opportunity for a reliable, self-motivated and enthusiastic applicant to join our expanding office-based Pharmacy Homecare Team to assist with the smooth running of the Pharmacy Homecare service.
Working with a wide variety of stakeholders, this post requires the processing and flow of information which is essential for the timely, safe and efficient provision of patient focused Homecare Medicines Services.
The department provides homecare activity across the Trust processing invoices relating to outsourced homecare services that deliver medication directly to the patient's home.
Prior experience working in a homecare team is desirable, but not essential.
The ideal candidate must have experience working in an office-based environment and have good communication and organisational skills. You must be flexible and able to work well in an environment of change, be computer literate and have attention to detail.
Here in Pharmacy we strive to deliver an efficient, safe and resourceful service to our patients. The successful candidate will have the opportunity to develop their skills in many aspects of the Pharmacy service and will be expected to take part in our lock up and weekend duties as per rota.
If you believe you are the right person for the job, we welcome your application!
Main duties of the job
The successful candidate will work as a key member of the Pharmacy Homecare team supporting the day-to-day processing of prescriptions and invoices via the Pharmacy computer system.
The individual will be an active member of the team and will:

• Assist with the smooth running of the Pharmacy Homecare service.
• Ensure accurate processing of homecare prescriptions.
• Liaise with clinical teams to ensure homecare prescriptions are made available in a timely manner.
• Ensure homecare invoices processed in the Pharmacy computer system are accurate, and that appropriate discounts have been applied.
• Answer/resolve/escalate queries as appropriate.
• Assist in the investigation and resolution of complaints and incidents.
• Respect and maintain confidentiality of patient information at all times.
• Provide general administrative support to the department.

As part of this role you will be required to work weekends and bank holidays on a rota basis. Additional training will be provided. This post will support theBTEC Level 2 Certificate in the Principles & Practice for Pharmacy Support Staff or equivalent, for staff who do not already have this.
About us
The Royal Berkshire NHS Foundation Trust is one of the largest District General Hospitals in the country. The hospital achieved Foundation Trust status on 1st June 2006. It was the first Foundation Trust in the South Central Strategic Health Authority. The Trust has a successful track record of delivering high quality acute medical and surgical services for 500,000 patients across West Berkshire, an area extending from Newbury in the west to Henley-on-Thames in the east, and including Wokingham and parts of Hampshire to the south and parts of Oxfordshire to the north. The Trust is Reading's biggest employer.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
193-7303921NCG
Job locations
Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Job description
Job responsibilities
For further details on the job role, please refer to the Job description and person specification attached.
For further information please contact Emily Coulsting, Deputy Lead Technician - Pharmacy Homecare Services. Tel: 0118 322 8794 or email: emily.coulsting@royalberkshire.nhs.uk Job description
Job responsibilities
For further details on the job role, please refer to the Job description and person specification attached.
For further information please contact Emily Coulsting, Deputy Lead Technician - Pharmacy Homecare Services. Tel: 0118 322 8794 or email: emily.coulsting@royalberkshire.nhs.uk
Person Specification
Qualifications
Essential

• GCSEs at level 4-9 (grade A* - C or equivalent) in Maths and English Language
• BTEC Level 2 Certificate in the Principles & Practice for Pharmacy Support Staff or equivalent (or must be willing to work towards)

Desirable

• QCF level 3 in business administration or customer service (or equivalent)
• ECDL or equivalent

Experience
Essential

• Experience of following detailed protocols or procedures
• Previous administrative experience

Desirable

• Experience using CMM computer systems
• Previous experience of handling medicines
• Stock Control Experience
• Experience working within NHS or other healthcare context.
• Customer service experience

Skills
Essential

• Ability to work with a continuous high degree of accuracy and attention to detail.

Desirable

• Able to produce reports and other materials using Microsoft office applications
• Computer skills including use of NHS email

Person Specification
Qualifications
Essential

• GCSEs at level 4-9 (grade A* - C or equivalent) in Maths and English Language
• BTEC Level 2 Certificate in the Principles & Practice for Pharmacy Support Staff or equivalent (or must be willing to work towards)

Desirable

• QCF level 3 in business administration or customer service (or equivalent)
• ECDL or equivalent

Experience
Essential

• Experience of following detailed protocols or procedures
• Previous administrative experience

Desirable

• Experience using CMM computer systems
• Previous experience of handling medicines
• Stock Control Experience
• Experience working within NHS or other healthcare context.
• Customer service experience

Skills
Essential

• Ability to work with a continuous high degree of accuracy and attention to detail.

Desirable

• Able to produce reports and other materials using Microsoft office applications
• Computer skills including use of NHS email