Job Description

Job Overview

We are currently seeking a friendly, professional, and

proactive Customer Service Assistant

, with

Pharmacy experience (essential)

to join our team. Must be

fluent in Arabic

. This role is ideal for someone with strong communication and interpersonal skills, selling skills and a passion for helping people, and the ability to engage with clients from diverse backgrounds -- particularly

Arabic

-speaking customers.

Responsibilities

Greet and assist customers in a warm, professional manner Respond promptly and professionally to customer inquiries via phone, email, and chat. Process sales and handle transactions accurately Provide accurate information about products and services, assisting customers in making informed decisions. Handle customer complaints with empathy and resolve issues effectively. Maintain

cleanliness and presentation

of the front-of-house area

Upsell

products and services when appropriate to enhance customer satisfaction and company revenue. Receive, check, and put away stock deliveries, ensuring accurate

inventory management

Collaborate with team members to ensure a seamless customer experience.

Skills

Fluent in Arabic and English

Proven experience in customer service and retail sales Excellent communication and interpersonal skills Professional appearance and demeanor Ability to work well in a team and under pressure Sales-oriented mindset with the ability to upsell and cross-sell products Flexibility with working hours, including occasional weekend

What we offer

A welcoming and supportive work environment Opportunities for training and professional growth

Staff discounts

on pharmacy and wellness products A chance to be part of a respected and customer-focused team in a prestigious London location
Job Types: Full-time, Part-time, Permanent

Pay: 24,420.00-36,003.13 per year

Benefits:

Employee discount
Experience:

Pharmacy: 1 year (required)
Language:

Arabic (required)
Work Location: In person

Reference ID: Pharmacy