Job Description

Job Summary
To support the Great Yarmouth and Northern Villages Primary Care Network to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes.
To support the Primary Care Network in working with the PCN Senior Clinical Pharmacist and Care Home MDTs to facilitate delivery of the PCN Care Home DES.
The role will also include training and development of administrators to support improved co-ordination and effective pharmacy administration within general practice, especially with relation to repeat prescribing systems and processes.
Note the Pharmacy Technician will be supervised and managed by the PCN Senior Clinical Pharmacist.
Main duties of the job
To undertake medicines reconciliation in accordance with Practice & PCN protocols and to update patients medical records / prescribing accordingly.
To work with Practice and Care Home MDTs to facilitate delivery of the PCN Care Home DES with regard to Structured Med Reviews.
To support the achievement of the Practices prescribing Quality and Outcomes Framework, Prescribing Improvement and audit targets.
Working with the Practices to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.
To provide advice to GPs, staff, Care Home staff, patients and their carers regarding changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.
To participate in med audits.
To support the Practices to provide medication reviews, patient information leaflets, medicine awareness; and to undertake community visits as appropriate.
To take a proactive approach to the safe handling of prescriptions, including assessment of risk and making recommendations for improvement.
To advise on the sourcing and safe management of medicines as appropriate.
Be responsible for the organisation, planning and of own workload to meet set deadlines.
About us
The Great Yarmouth and Northern Villages Primary Care Network are made up of 4 practices:
The Park Surgery, East Norfolk Medical Practice, Fleggburgh surgery and Coastal Partnership.
We have a strong working relationship and a common goal to improve the lives of our locality. We are looking for two hard working enthusiastic individuals to join our expanding team and support us in delivering our PCN goals.
Details
Date posted
25 September 2025
Pay scheme
Other
Salary
30,900 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A4018-25-0001
Job locations
2a - 4 Alexandra Road
Great Yarmouth
NR30 2HW
Ormesby Village Surgery
Pippin Close
Ormesby
Great Yarmouth
Norfolk
NR29 3RW
East Norfolk Medical Practice
147 Lawn Avenue
Great Yarmouth
Norfolk
NR30 1QP
Fleggburgh Surgery
Mill Lane
Fleggburgh
Great Yarmouth
Norfolk
NR29 3AW
Job description
Job responsibilities
additional responsibilities include but are not limited to:
Responsibility for administration
Other duties and responsibilities to be undertaken may include any or all the items in the following list:
Taking messages and passing on information as appropriate.
Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
Helping to maintain a positive, patient focussed culture.
Helping to maintain a positive, supportive culture across all practices teams.
Any other duties commensurate with this position.
Duties will vary from time to time under the direction of the partners / practice managers dependent on current and evolving practice workload and staffing levels.
Patient services
To provide medication review services to patients in the practices, domiciliary visits and in residential and nursing homes, and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.
To support the ICB and Practice medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.
To help plan, develop and support the introduction of new working processes within the PCN and Practices to optimise the quality of prescribing.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
This will include:
Using personal security systems within the workplace according to PCN and Practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control and other mandatory training (minimum annually)
Reporting potential risks identified Job description
Job responsibilities
additional responsibilities include but are not limited to:
Responsibility for administration
Other duties and responsibilities to be undertaken may include any or all the items in the following list:
Taking messages and passing on information as appropriate.
Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.
Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
Helping to maintain a positive, patient focussed culture.
Helping to maintain a positive, supportive culture across all practices teams.
Any other duties commensurate with this position.
Duties will vary from time to time under the direction of the partners / practice managers dependent on current and evolving practice workload and staffing levels.
Patient services
To provide medication review services to patients in the practices, domiciliary visits and in residential and nursing homes, and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.
To support the ICB and Practice medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.
To help plan, develop and support the introduction of new working processes within the PCN and Practices to optimise the quality of prescribing.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
This will include:
Using personal security systems within the workplace according to PCN and Practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control and other mandatory training (minimum annually)
Reporting potential risks identified
Person Specification
Qualifications
Essential

• Registered with the GPhC as a Pharmacy Technician
• Pharmacy Technician NVQ3 or equivalent
• Excellent communication skills, both verbal and written
• Good IT skills
• Good organisational skills
• Ability to work under pressure in a busy environment
• Ability to work as part of a team
• Motivational & negotiation skills
• Time management skills. Ability to plan, prioritise and organise workload
• Awareness and understanding of competency requirements and boundaries of ones own practice.
• Continued commitment to improve skills and ability in new areas of work
• Knowledge of audit and research
• Self-motivated, able to work collaboratively and independently
• Understanding of clinical governance and risk management
• Ability to work flexibly with the ability to travel between sites.
• Clean/valid driving licence

Desirable

• Medicines reconciliation Certificate or equivalent
• ACT qualification
• Experience of prescribing/clinical systems such as SystemOne
• Recent previous experience within comparable role in General Practice
• Previous experience working within a patient facing role
• People management
• Awareness of NHS Medicines Management and Optimisation processes
• Innovative

Experience
Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of working as a Pharmacy Technician for 3+ years

Person Specification
Qualifications
Essential

• Registered with the GPhC as a Pharmacy Technician
• Pharmacy Technician NVQ3 or equivalent
• Excellent communication skills, both verbal and written
• Good IT skills
• Good organisational skills
• Ability to work under pressure in a busy environment
• Ability to work as part of a team
• Motivational & negotiation skills
• Time management skills. Ability to plan, prioritise and organise workload
• Awareness and understanding of competency requirements and boundaries of ones own practice.
• Continued commitment to improve skills and ability in new areas of work
• Knowledge of audit and research
• Self-motivated, able to work collaboratively and independently
• Understanding of clinical governance and risk management
• Ability to work flexibly with the ability to travel between sites.
• Clean/valid driving licence

Desirable

• Medicines reconciliation Certificate or equivalent
• ACT qualification
• Experience of prescribing/clinical systems such as SystemOne
• Recent previous experience within comparable role in General Practice
• Previous experience working within a patient facing role
• People management
• Awareness of NHS Medicines Management and Optimisation processes
• Innovative

Experience
Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of working as a Pharmacy Technician for 3+ years

Skills Required