Job Description

Mon-Fri, 40hrs per week, 0900-1730hrs (30 minute lunch break)

Remote / Hybrid role. 1 day per month in the office.

About LloydsPharmacy Online Doctor

LloydsPharmacy Online Doctor has over 20 years of experience in leading the way in Digital Health, offering medical consultations over the internet. Our mission is to achieve excellence in delivering personalised and accessible healthcare at scale. Our algorithms are the basis of our patient-facing digital consultations and doctor-facing decision making tool.

Role Purpose

We are seeking a detail-oriented and proactive Pharmacy Technician to support our growing Online Doctor service. This remote role is ideal for someone with strong communication skills, clinical awareness, and experience in a fast-paced, patient-facing environment. You will play a key role in ensuring safe, effective, and timely delivery of our services, while supporting both clinical and operational functions.

Key Responsibilities

Emergency Contraception:

Conduct clinical assessments for delays in treatment under standing operating procedure, ensuring suitability and timely patient communication and intervention, escalating clinical concerns and ensuring appropriate follow-up.

Medicated Weight Loss (MWL) Support:

Manage patient messages related to MWL treatments, escalating clinical concerns and ensuring appropriate follow-up.

STI Testing Kits:

Coordinate the dispatch of STI kits, reviewing related clinical queries, and ensure timely action, escalating clinical concerns and ensuring appropriate follow-up.

STI Audits:

Support and participate in clinical and operational audits to maintain compliance with governance, safety, and quality standards.

Pharmacy Queries:

Manage pharmacy-related queries from patients and clinicians escalating clinical concerns and ensuring appropriate follow-up.

Customer Service Support:

Respond to service-related queries with professionalism, empathy, and efficiency, ensuring a positive patient experience, escalating clinical concerns and ensuring appropriate follow-up.

Pharmacy Incidents:

Log and assist in the investigation of pharmacy-related incidents, contributing to root cause analysis and quality improvement, escalating clinical concerns and ensuring appropriate follow-up.

GP Letters & Triage:

Coordinate the triage and response process for GP letters, ensuring timely clinical review and appropriate action, escalating clinical concerns and ensuring appropriate follow-up.

Clinical Data Collection:

Collect, maintain, and evaluate clinical and operational data to support monitoring, reporting, and service enhancement.

Clinical Templates:

Assist in the creation and ongoing maintenance of clinical templates to ensure consistency and efficiency in clinical documentation

.

Patient Complaints:

Support the management and resolution of patient complaints, particularly those related to pharmacy services, and contribute to continuous improvement initiatives.

Experience and Qualifications

Essential:

Registered Pharmacy Technician (GPhC) Minimum 1 year of post-qualification experience Strong written and verbal communication skills Clinical awareness and confidence in decision-making within scope Comfortable working independently in a remote setting High attention to detail and a strong focus on patient safety

Desirable:

Experience in digital healthcare or remote patient services Familiarity with audit and quality improvement practices Knowledge of clinical triage pathways Understanding of data protection (e.g., GDPR) in a healthcare context
Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company pension Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

London W1U: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London W1U