Job Description

Dear Applicant,

Thank you for your interest in our role here at Hampton Surgery. Hampton is a small surgery caring for 3800 patients. We are a unique surgery run by a GP and nurse partner and a dedicated team. We have excellent patient feedback and strive to care for our community. We are seeking a dedicated pharmacy technician who can help us. Our patient list is growing and we would really value some support with all aspects of medication. This would involve speaking with patients, helping our team of clinicians and playing a role in developing our medicines management services. If you are a great team player who values their job and are willing to go the extra mile to help patients, you will be warmly welcomed at our surgery. We have twenty hours available and we are happy to discuss flexible working options, for example, working in school hours. We are happy to discuss any ideas. We have a pharmacy and PT team as part of our PCN but this will be the first time we have had a pharmacy technician working solely on our site here at Hampton. If you would like to have an informal visit before you apply please contact us and we can arrange that. Thank you.

Kirsty Millard and Dr Yasin Al-Shammary - Partners Hampton Surgery

Hampton.finance@nhs.net

Minimum Role Requirements:

Our pharmacy technician must be:

a. as registered with the General Pharmaceutical Council (GPhC);

b. meets the specific qualification and training requirements as specified by the GPhC criteria84 to register as a Pharmacy Technician;

c. Enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH);

d. Is working under appropriate clinical supervision to ensure safe, effective and efficient use of medicines in order to deliver the key responsibilities outlined in section B2.2. B2.2 in the DES Contract.

OVERVIEW OF THE ROLE

Registered Pharmacy Technician with GPhC who is able to perform a variety of functions in pharmacy while working under the supervision of the clinical team at Hampton Surgery.

The registered Pharmacy Technician will work in accordance with local policies and alongside other members of the MDT to help manage and optimise patient's medication. Registered Pharmacy technicians work in accordance with GPhC standards set out for pharmacy technicians and will work within their professional boundaries.

JOB SUMMARY:

The role is to support the practice to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes.

The post holder will work as part of a multi-disciplinary team and support all Practice staff to develop and improve processes. Innovative ideas are welcomed, and excellent communication skills, enthusiasm and motivation are essential skills for a successful candidate.

The roles involves supporting the surgery, improving and ensuring medicines optimisation processes are being followed through various duties which include daily medication requests and queries, and communicating with patients and Community Pharmacies.

Working hours and location/s to be agreed with the selected candidate. Access to all Practice clinical computer systems is available from each Practices site to enable remote working

MAIN DUTIES / RESPONSIBILITIES:

Ensure effective medicines use, through shared care decisions.

Medicines optimisation including medicines administration (e.g. inhaler technique), medicines reviews and medicines reconciliation.

Support the clinical pharmacist with SMR (Structured medication reviews)

Support medicine reviews and reconciliation for new patients (and new care home patients) and synchronising medicines.

To liaise where necessary with community pharmacists and other pharmacist in relation to medicines optimisation.

Counselling patients to use their medications effectively and offer lifestyle advice and other service information as appropriate.

Managing shared care protocols.

Support initiatives for antimicrobial stewardship.

Support the MDT to ensure medicines optimisation processes are being adhered to.

To help plan, develop and support the introduction and development of new working processes within the practice to optimise the quality of prescribing as well as the ordering processes and return processes (reducing medicines wastage).

Provide training and support.

Promote eRD (electronic repeat dispensing) and online ordering.

Develop and maintain professional relationships with members of the MDT.

To lead the practice in the auditing, monitoring and prescribing of high risk drugs.

Support the practice reception team with general prescription queries and referring as appropriate.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and the wider PCN.

Undertake clinical audits to support quality improvement measures and contribute to the delivery of the DES (Direct Enhanced Service)

Support the practice/ PCN in achieving the Quality and Outcomes Framework (QOF) targets, Network DES IIF targets and any targets from other organisations.

WORKING RELATIONSHIPS:

Patients and carers where appropriate

GP Prescribing Leads

Secondary Care and interface Pharmacist

GPs, nurses and other practice staff including practice pharmacists

CCG Pharmacists and Medicines Management Team

Community Pharmacist and support staff

Community Nurses and other Allied Health Professionals

QUALITY AND GOVERNANCE REQUIREMENTS

The post-holder will strive to maintain quality within the PCN, and will:

Enhance own performance through continuous professional development keep up to date with current evidence-based practice, and impact own knowledge and skills to PCN colleagues to meet the needs of the service and take accountability for own actions, either directly or under supervision

Alert other team members to issues of quality and risk

Assess effectiveness of care delivery through self and peer view, benchmarking and formal evaluation

Participate in research and utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

In partnership with other clinical teams, collaborate on improving the quality of healthcare responding local and national policies and initiative as appropriate, work effectively with individuals in other agencies

RESEARCH PROJECTS

Co-operate and participate as required in any research projects as identified

SUPERVISION

The post holder will have access to appropriate clinical supervision and an appropriate named individual in the surgery or PCN to provide general advice and support on a day to day basis

INCIDENT REPORTING:

To assist the partners with investigating untoward incidents or near misses in accordance with the internal Significant Events

LIAISON

Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines, with appropriate regard to confidentiality

CONDUCT

To demonstrate professional and ethical behaviour always including when liaising with internal and external colleagues

HEALTH & SAFETY

The post holder will contribute to, and implement, a full range of promotion and management of their own and others health and safety and infection control as defined in the practices Health & Safety Policy, the practices Health & Safety manual, and he practices Infection Control Policy and Published Procedures.

The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation

The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System

The post-holder will comply with the Data Protection Act (1984). The General Data Protection Regulations (2018) and he Access to Health Records Act (1990).

The post-holder will assist in promoting and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Identifying the risks in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using personal security systems within the workplace according to practice guidelines

Reporting potential risks identified

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues and other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

EQUALITY AND DIVERSITY

The post-holder will support the equality diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with current legislation

Respecting the privacy, dignity, needs and benefits of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individuals, is non-judgemental and respects their circumstances, feelings, priorities and rights.

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation and religion etc.

PERSONAL/ PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and /or professional development

Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

Training may need to be undertaken outside of normal practice hours, and off site

Maintain and develop professional development and education either virtually or by attendance at courses and study days as deemed useful or necessary for the needs of the service

COMMUNICATION

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples' needs for alternative methods of communication and respond accordingly

Communicate with other NHS Bodies

This list is not exhausted and may be amended

POLICY AND SERVICE DEVELOPMENT

Promote health and safety maintaining best practice in health, safety and security

Share ideas with colleagues to improve care and suggest areas for innovation

Participate in audit activities being undertaken in area of practice

Contribute to the improvement of service by reflecting on own practice and supporting that of others

Adhere to legislation, policies, procedures and guidelines both local and national Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care

CONFLICT OF INTEREST

You are required to declare any interest, direct or indirect with contract involving the Practice and should not further your private interests during your work.

CODES OF PRACTICE

The post-holder will be expected to carry out work duties and tasks in accordance with all relevant codes of practice. These include general practices codes of practice as well as the following:

SAFEGUARDING ADULTS AND CHILDREN

You must make yourself aware of your responsibilities to maintain the wellbeing and protection of vulnerable children and adults. If you have reason for concern that a patient is at risk you should escalate this to an appropriate person, such as your manager, a safeguarding lead or any other appropriate colleague.

SMOKING POLICY

It is the organization policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within the organization's buildings and vehicles.

JOB DESCRIPTION AGREEMENT

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position.

This description will be open to regular review and may be amended to consider development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the Practice and Network.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Job Type: Part-time

Pay: 29,970.00-36,483.00 per year

Expected hours: 20 per week

Benefits:

Company pension Free flu jabs Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 25/07/2025
Expected start date: 01/09/2025