Job Description

JOB TITLE:

Pharmacy Technician in General Practice

RESPONSIBLE TO:

Pharmacist

HOURS:

30 - 37 per week

CONTRACT TERM:

Permanent

LOCATION:

Steyning Medical Practice

SALARY:

To be discussed

Job summary:

Combining patient-facing, analytical and administrative elements of work. The post-holder will help patients to get the best from their medicines by communicating changes to be agreed and approved protocols, improving repeat prescribing processes, promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

Key responsibilities:

Support the medicines management team to ensure efficient medicines optimisation processes are being followed.

Stream general prescription requests, so as to allow GP's and clinical pharmacists to review the more clinically complex requests.

Assist patients with responses to medication queries

Provide training and support on the legal, safe and secure handling of medicines, including the implementation and increased use of the Electronic Prescription Service (EPS).

Promote Electronic Repeat Dispensing (eRD) and online ordering as appropriate to patient and practice needs.

Implement efficient ordering and return processes and reduce medication wastage, liaising with patients as needed.

Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings.

Help to organise and run various systems for the delivery of QOF and locally commissioned enhanced services.

Review and develop policies in line with CQC compliance.

Develop relationships with other pharmacy professionals and members of the multi-disciplinary team including primary care, community pharmacy, secondary care and mental health.

Contribute to the delivery of effective daily processes for the transfer of care between hospitals and G'Ps including effective signposting, record updates and relate communication.

Through the use of audit and action planning, help to tackle health inequalities.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the company may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post?holder will take responsibility for their own and others' health, safety and security as defined in the company's health & safety policy, the staff handbook and the infection control policy and procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to company guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Equality and diversity

The post?holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non?judgemental and respects their circumstances, feelings, priorities and rights.

Personal/professional development

The post?holder will participate in any training programme implemented by the company as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication

The post?holder should recognise the importance of effective communication within the team and will:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise people's needs for alternative methods of communication and respond accordingly

- Apply company policies standards and guidance

Person Specification

Essential requirements

Desirable Requirements

Professional registration with GPhC

BTEC/NVQ level 3 or equivalent in pharmaceutical sciences

Evidence of continued professional development (CPD)

Experience of working as a qualified, registered pharmacy technician in primary care, community or hospital pharmacy

Experience of working in a GP practice

Good clinical pharmacy knowledge including terminology

Computer literate (MS office packages)

Experience using SystmOne

Excellent organisation skills

Excellent communication skills with ability to adjust to suit the audience

Strong understanding of data protection and confidentiality

Self-motivated and pro-active

Job Type: Permanent

Benefits:

Company pension
Schedule:

Day shift Monday to Friday No weekends
Experience:

Pharmacy: 1 year (preferred)
Work Location: In person