Job Description

The Company

Park Cameras is a leading independent specialist photography retailer, with state-of-the-art stores in Burgess Hill and central London. We aspire to sell great kit, at great prices, with honest advice, and always with a smile. As well as selling the latest gear, we buy & sell used equipment and offer a wide range of photo printing services. We offer unrivalled customer service and superior product knowledge, maintaining a range of more than 15,000 products with next-day delivery available through our fast-growing internet business. Over 50 years' experience, we now employ over 60 people and have won over 100 customer service awards.

The Role

A great opportunity has arisen to join the Customer Care Team in

Customer Service & Sales Advisor

position. Reporting to the Contact Centre Manager and working as part of a team of ten, you will be responsible for managing customer communication along a multi-channel, inbound telephone calls, or inbound email/website LiveChat / social media communications.

The Person

The ideal candidate will be enthusiastic and energetic with a positive outlook, with strong listening and customer services skills. Knowledge is key to our customers, so knowing about cameras, lenses & accessories is a must in this role. You will be able to quickly build rapport with customers, be able to deal with queries calmly and professionally. You will have contact centre or administration experience, be able to communicate clearly and fluently, and be able to use language appropriate for each customer. You will be comfortable using computers and have experience of computer-based sales and order management systems.

You will be experienced in delivering outstanding customer service. Target focussed with retail experience, and an organised approach. As well as being flexible you will be able to effectively manage your own time and prioritise tasks. Telephone-based customer service experience is a desirable requirement for the role.

Key Responsibilities

Inbound Telephone channel:

Ensuring inbound calls from customers are answered in a friendly and efficient manner Answering general customer queries, using available resources Accurately entering customer information and payments on the system Ensuring that status changes to customer back-orders is communicated Ensuring that incoming stock is allocated to customer back-orders, customers are contacted for payment and goods are promptly dispatched Liaising with the dispatch team to meet customer delivery requirements Keeping appropriate call records for future reference Dealing with customer queries, resolving where possible and escalating where required

Inbound Email/Website LiveChat/Social Media channel:

Ensuring all inbound service email queries are responded to within 24 hours Dealing with website LiveChats in a prompt and professional manner
Job Type: Full-time

Benefits:

Company pension Employee discount Free parking On-site parking Sick pay
Experience:

Sales: 1 year (preferred) Photography: 2 years (required) Videography: 1 year (preferred)
Work Location: In person