Job Description

About Us

Safe Haven - A Ray of Hope is a committed and proactive children's organisation dedicated to supporting underprivileged, disabled, and at-risk children across the UK.

Our advocacy focuses on ensuring that every child regardless of background or circumstance has the opportunity to grow, learn, and flourish.

Role Overview

We are seeking a dedicated and enthusiastic Client Relations Officer to join our team for a 6-12-month placement. This role offers a valuable opportunity to gain hands-on experience in community engagement, administration, and communications within the non-profit sector. The Client Relations Officer will play a key role in managing client and partner interactions, supporting administrative functions, and enhancing our digital outreach.

Key Responsibilities

Serve as the first point of contact for clients, volunteers, and partner organisations. Handle enquiries via phone, email, and in-person with empathy and professionalism. Maintain and update client records, correspondence, and reports. Assist in project coordination, community outreach, and event planning. Support the management of social media pages and online engagement. Create and schedule digital content to promote awareness and participation.

Skills & Requirements

Excellent written and verbal communication skills Strong administrative and organisational abilities Confident in using Microsoft Office, Google Workspace, and digital tools Familiarity with social media management (Instagram, Facebook, LinkedIn) Ability to work independently and collaboratively in a team Compassionate, proactive, and professional attitude

Ideal for

Students or recent graduates seeking experience in client relations, community development, charity administration, or communications.

What We Offer

A supportive and inclusive working environment Practical experience within a respected community organisation Mentorship and professional development opportunities Certificate of completion and reference upon successful placement
Please note: This is an unpaid placement, suitable for students, volunteers, or individuals seeking to gain professional experience within the charity sector.

How to Apply

Send your CV and a short cover letter to with the subject line: "Placement Application - Client Relations Officer."

Job Types: Volunteer, Internship
Contract length: 12 months

Work Location: In person