Job Description

Business Analyst (Service Quality)

Undergraduate Placement Year (2026-27)

Fixed Term Contract (Full-Time)


Welcome to Kia UK!

About Us

Kia UK is a leading automotive brand offering one of the industry's largest range of models across multiple vehicle segments and was the fourth most popular UK car brand in 2024. With 190 Kia Dealers across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 - Kia's first dedicated electric vehicle, the 2024 World Car of the Year the EV9 and the 2025 World Car of the Year the all new electric compact SUV the EV3!



Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.



People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This has been recognised with Kia UK already named as one of the UK's Best Workplaces(TM) 2025 by Great Place To Work, and also ranked in the 2025 Best Workplaces(TM) for Development Wellbeing. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

What will I be doing?

Managing and leading research projects as well as competitor studies to ensure we're staying ahead of the market Producing and distributing weekly and monthly activity and performance reports on our departments - you'll also have autonomy to develop and enhance reporting to provide greater clarity, insight, and forecasting Carrying out in-depth monthly analysis of warranty claims, monitoring dealer activity and performance, analysing claims data and identifying trends and focus areas Providing administrative support for the co-ordination and management of warranty audit activity Collating and producing accurate monthly invoicing files for relevant service programmes Assisting the Quality team with the collation and provision of new model service data Carry out research and competitor studies for service programmes and warranty offerings Providing general support and assistance to the Service Quality and field teams

Am I right for this?

We don't want to discourage anybody from applying for this role by making a long list of requirements but to summarise; we want someone who is genuinely passionate about understanding Analytics so ideally studying a relevant course in business, commerce, or statistics.



This role will encourage you to act quickly, test your flexibility, and motivate you to constantly adapt to new things. You can get a huge amount of experience, knowledge and skill development out of a year with us so we'd really love to welcome someone with big dreams that we can support!

We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't exactly match what we've outlined in the role description. If you think you could be a good fit for this role, we'd love to hear from you!

The Benefits:

Onsite Chef -> free lunch every day


Private Dental Care (Denplan, 0 excess)


Private Medical Care (Vitality) + Annual Health Check


Employee Car Scheme (car lease + insurance all included from 85/month)


Flexible working hours (core hours between 10:00am-3:00pm)


Hybrid working (2 days a week remote working)


? Free weekly yoga, football, and badminton clubs


Pool tables, dart board, and massage chairs onsite


Pension + salary sacrifice


Work from anywhere for one week a year


24 days Annual Leave + Bank Holidays


? Opportunity to get involved give back via our charity partners


Birthday Vouchers


Celebrations such as our Spring Ball, Christmas events, Social Club and much more!

(We know you're keen to apply so we won't go on but the list doesn't end there. If there's anything missing from the above that you're looking for, please don't hesitate to reach out to

ggregory@kia.co.uk to find out more.)

Location/Travel

We're a 5-minute walk from Walton-on-Thames station (24 mins from Waterloo) and have plenty of onsite parking for anyone driving.


There is step free access throughout the building but please let us know if you require any additional accessibility support and we will make sure to cater to your needs as best we can.

Interview Process

Step 1: CV review


Step 2: Video Interview


Step 3: Assessment Centre at our Head Office in Walton-On-Thames



We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to ggregory@kia.co.uk. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.