Job Description

Are you a master of organisation who thrives on keeping things running smoothly? Do you love problem-solving and working in a fast-paced environment? If so, we have the perfect opportunity for you! We're looking for a proactive Planner to join our friendly Service Management Centre team and help coordinate essential operations that keep our services flowing seamlessly.



In this role, you'll be responsible for planning and organising workloads for field teams within our Service Management Centre.

What you'll be doing as a Planner

Planning repairs and allocating tasks to the Repair & Maintenance teams. Reviewing and updating permit conditions. Contacting customers to provide updates and resolve queries. Managing in-day completion and allocation of e-digs and reactive works, including permit updates. Notifying Supervisors of schedule changes.

Base Location: Reading, Kemble Court.

Working Hours: Monday to Friday, 8 am to 4 pm.

What you should bring to the role

Experience in customer service, resource management, or coordination roles. (preferably) Confidence in learning new software quickly, with solid Microsoft Office skills. Knowledge of Salesforce and the Street Manager portal is advantageous. Familiarity with the Clean Water Network is beneficial.

What's in it for you?

Salary up to 32,000 per annum, depending on skills and experience. Annual Leave -24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays) Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.



Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.



So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.