Job Description

Here at Ocado Logistics it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.


We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the role:

We wouldn't be able to positively impact the way the world shops without our passionate team members - who keep our business running, our vans delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Behind the scenes, our Delivery Operations Planners ensure that driver resources are scheduled efficiently, capacity is optimised across multiple delivery spokes, and planning projects are delivered accurately. We now have an opportunity for a Delivery Operations Planner to join the team and play a key role in keeping our deliveries running smoothly and our customers happy.

You will be:

Plan delivery driver resources across multiple delivery spokes, ensuring rosters and headcount are accurate and efficient. Monitor and manage time and attendance, holidays, and capacity to maintain operational performance. Collaborate with Delivery Operations, CSTMs, Marshals, and Sales teams to resolve shortages, surplus, and other planning issues. Identify improvements and efficiencies within planning processes, supporting their implementation. Maintain and track key KPIs such as overtime, surplus, and resource utilisation.

About you:

Strong administrative and customer service skills with excellent organisation and multitasking abilities. Confident working with data and analytical problem-solving to manage complex workloads. Effective communicator, able to influence and motivate teams within Delivery Operations. Flexible approach to working hours and tasks to support a 24/7 operational environment. Proficient in Microsoft Office, especially Excel, and able to manage multiple planning projects efficiently.
At Ocado we believe in a workplace where everyone feels valued and supported, so you'll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Including:

Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life. Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being. Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more. Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching. Private Medical Cover: Rest easy with comprehensive private medical insurance. Family-Friendly: Maternity, adoption, shared parental leave, and paternity leave. Financial Aid: Interest-free train tickets & Cycle to Work Scheme. Shuttle Services: Convenient free shuttle buses connect you to work. Share Schemes: Join exciting share plans to participate in our success. Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants. Financial Protection: Income Protection and Life Insurance for financial security.

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.


Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, disability, or union membership status.